ANNIE CHIA
Summary
Proven track record in enhancing client relationships and workflow optimization, evidenced by my tenure at Hitachi Global Technologies. Skilled in data entry and human resources, I excel in driving project success and improving processes. Achieved significant improvements in cross-departmental collaboration through effective scheduling and coordination, showcasing my ability to deliver results beyond expectations.
Overview
28
28
years of professional experience
Work History
Business Support Services
SteraMist Asia Pte Ltd
05.2015 - Current
- Support the organization on local and overseas business operations
- Point of contact with the Government agencies on the application of business grants and licensing
- Administrator of the organization IT system
- Hotel and flight arrangement for the CEO and Management Staff
- Consolidation of monthly billings to the Finance Director
- Contributed to the improvement of department processes through participation in team meetings and sharing valuable feedback when appropriate.
- Other athoc task from time to time
Sales Manager
IEQ Global Pte Ltd
01.2008 - 05.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
HR Professional - Payroll
Hitachi Global Teachnologies Pte Ltd
01.2007 - 01.2008
- Managed the payroll for both the manufacturing and sales in Singapore, Malaysia and Korea
- Submission of mandatory reports to Government agencies like CPF and IRAS on timely basic base on the regulations imposed
- Work closely FInance Dept to work on budgeting of payroll cashflow
- Work with internal HR colleagues on the timeline as well as preparation work prior each payroll run
- Ensure all data generated out is correct and submit to CFO and CEO for approval
Secretary to Legal Counsel, HR Dir and BD Dir
Hitachi Global Technologies Pte Ltd
01.2003 - 01.2007
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Facilitated communication between departments for improved collaboration and project success.
Secretary to Manging Director
3D Network Pte Ltd
01.2001 - 02.2003
- Travel arrangement for Managing Director and the team
- Prepare sales reports for weekly meeting
- Expenses claims submission for the team
- Managed filing system, entered data and completed other clerical tasks.
Secretary to Japanese Managing Director
Matsushita Technology Pte Ltd
01.1998 - 01.2001
- Travel arrangement for Japanese Managing Director
- Point of contact to liaise with overseas guest visit both from local al overseas
- Anniversary committee member to work on company events
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
Secretary to Japanese BD Vice President
Sum Cheong Group Of Companies
01.1996 - 01.1998
- Handle tender submission to ensure all documentation are in tact for tender bidding
- In addition provide secretarial services to General Manager as well as team members
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Created and updated records and files to maintain document compliance.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Education
No Degree - Diploma in Business Adminstration
PSB
SingaporeNo Degree - Secretarial Studies And Office Administration
LCCI
Singapore No Degree - Paralegal Studies
Temasek Polytechnics
SingaporeNo Degree - JLPT Level 4
The Japanese Society
Singapore Skills
- Client Relationship Building
- Data entry proficiency
- Research and analysis
- Workflow Optimization
- Scheduling and Coordination
- Remote Support
- Follow-up skills
- Human Resources
Timeline
Business Support Services
SteraMist Asia Pte Ltd
05.2015 - Current
Sales Manager
IEQ Global Pte Ltd
01.2008 - 05.2015
HR Professional - Payroll
Hitachi Global Teachnologies Pte Ltd
01.2007 - 01.2008
Secretary to Legal Counsel, HR Dir and BD Dir
Hitachi Global Technologies Pte Ltd
01.2003 - 01.2007
Secretary to Manging Director
3D Network Pte Ltd
01.2001 - 02.2003
Secretary to Japanese Managing Director
Matsushita Technology Pte Ltd
01.1998 - 01.2001
Secretary to Japanese BD Vice President
Sum Cheong Group Of Companies
01.1996 - 01.1998
No Degree - Diploma in Business Adminstration
PSB
No Degree - Secretarial Studies And Office Administration
LCCI
No Degree - Paralegal Studies
Temasek Polytechnics
No Degree - JLPT Level 4
The Japanese Society
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