Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
Generic
Anni Hsieh

Anni Hsieh

Content Moderator

Summary

Driven Content Moderator proficient in English and Mandarin, eager to contribute to team success through hard work, attention to detail and excellent analytical and research skills. Offering 2.5-year background moderating social media content. Strong time management, problem-solving, and communication skills. Clear understanding of common social media content policy. Motivated to learn, grow and excel in content moderation.


Overview

9
9
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Content Moderator

TDCX
08.2022 - Current
  • Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
  • Review reported content with high quality, speed, empathy and accuracy.
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of our community of users.
  • Gather, analyzed and utilized data to improve the overall user experience.
  • Recognize trends and patterns, and escalate issues to the global team.
  • Maintain confidentiality, security, integrity and privacy of data.
  • Use content management system to analyze user engagement and website traffic metrics.
  • Manage content distribution to online channels and social media platforms.
  • Direct content of website by gathering information and integrating data from other departments.
  • Approve, reviewed and edited content flowing to website.
  • Utilize analytics and site metrics to determine areas of improvement.

Freelance Translator & English Tutor

Self-employed
03.2017 - Current
  • Replicate flow, style and overall meaning of original texts.
  • Confer with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
  • Consult specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Review final work to spot and correct errors in punctuation, grammar and translation.
  • Communicate effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.

Customer Service Assistant

Lloyds Bank
07.2018 - 04.2019
  • Build and strengthen customer relationships by leveraging excellent interpersonal and communication skills.
  • Log cashier's checks and other transactions to maintain accurate account records.
  • Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Investigate and resolved issues relating to account and services.
  • Sold and cross-sold bank products to new and existing customers.
  • Promote financial products and services such as credit cards and insurance.
  • Educate customers on use of banking website and mobile apps.
  • Recognize needs and refer to appropriate representative or line of business for cross-sell or service opportunities.
  • Learn about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Identify sales opportunities and refer customers to branch partners in financial services.
  • Assist customers with compromised debit cards and issue new credentials.
  • Identify and report potential scams and fraud and money laundering.
  • Audit fellow teller currency to contribute to dual-control procedures.

User Experience Protection Specialist

iTutorGroup
09.2016 - 09.2017
  • Offer friendly and efficient service to customers, handle challenging situations quickly and with ease, and escalate major issues to supervisor.
  • Identify issues, use critical thinking to break down problems, analyze information and provide solutions to problems.
  • Exceed goals through effective task prioritization and great work ethic.
  • Oversee hiring, training and professional growth of new hires.
  • Proved successful working within tight deadlines and fast-paced atmosphere.


Restaurant Crew Member

Burger Edge
10.2015 - 04.2016
  • Collaborate with team members to complete orders and provide prompt, courteous services to customers.
  • Resolve customer complaints to patron satisfaction, resulting in repeat business.
  • Train new hires in customer service, food preparation, restaurant procedures and sales techniques.
  • Conduct various administrative duties and errands.

English Student Teacher

Bai-ling High School
08.2014 - 01.2015
  • Prepare and implement lesson plans covering required course topics.
  • Plan dynamic lessons and utilize multimedia strategies and technology to convey information in fresh and interesting ways to engage students in course material.
  • Coordinate activities to encourage interest in English.

Education

Bachelor of Arts - English Language And Literature

National Tsing Hua University
Taiwan
09.2010 - 01.2015

High School Diploma -

The Affiliated Senior High School of NTNU
Taiwan
09.2007 - 06.2010

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop till balancing spreadsheets.
  • Collaborated with team of 5 in the development of Team Portal .

Certification

IELTS: 7.5

Timeline

Content Moderator

TDCX
08.2022 - Current

Customer Service Assistant

Lloyds Bank
07.2018 - 04.2019

Freelance Translator & English Tutor

Self-employed
03.2017 - Current

User Experience Protection Specialist

iTutorGroup
09.2016 - 09.2017

Restaurant Crew Member

Burger Edge
10.2015 - 04.2016

English Student Teacher

Bai-ling High School
08.2014 - 01.2015

Bachelor of Arts - English Language And Literature

National Tsing Hua University
09.2010 - 01.2015

High School Diploma -

The Affiliated Senior High School of NTNU
09.2007 - 06.2010

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Anni HsiehContent Moderator