Annette Wong

• Specialized in portraits, corporate events, wedding and products photography.
• Planned photoshoots locations, time and advised outfit coordination.
• Managed clients' expectation and delivered quality images under tight deadlines.
• Provided positive client services experience throughout the entire process from pre-shoot consultation to discuss clients' needs and preferences for optimal results.
• Managed website and social media accounts, showcasing portfolio and attracting new clients through engaging content.

• Managed daily operations of concierge desk (visitor and tenants management) and supervised staff performance to proactively address inefficiencies.
• Supported property managers to ensure tenants satisfaction by promptly addressing concerns and providing prompt and efficient customer service.
• Acted as a liaison between tenants and the security and maintenance teams to ensure issues and concerns are communicated quickly and accurately.
• Coached new concierge staff, ensuring consistent level of service across team.
• Planned staff duty roaster and leave application.
• Maintained a clean and welcoming environment, ensuring all public areas were presentable at all times.

• Provided automobile and membership related information and policies to automobile members and general public upon inquiry and answered questions via phone, email and in person.
• Handled complaints and resolved critical customer issues.
• Supported Membership Manager / Sr. Manager in managing the day-to-day operations by ensuring the team of front-liners and junior leaders carry out their role in compliance with company policy and the standard operating procedures ensuring the delivery of the consistent quality of customer service and experience.
• Assisted with sourcing & evaluating automobile related consignment products that meet the quality expectations of the association.
• Prepared monthly membership report.
• Coached and mentored junior team and new hires.

• Provided support to the Front Office Manager in the daily running of the front office operations.
• Worked closely with other departments, management and Front Office Manager to resolve any major issues faced during operations and ensures compliance with the hotel's policies, standards and procedures.
• Monitored the front office team to make sure all guests receive prompt and personal recognition.
• Managed room inventory to optimize revenue opportunities during high-demand periods.
• Oversaw group reservations, worked closely with sales & marketing teams to accommodate special requests as needed.
• Trained & coached new-hires on policies and procedures to better service customers.
• Planned weekly shifts and duties roasters to ensure adequate manning on each shift.

• Balanced multiple responsibilities simultaneously, taking orders, serving food and beverages, table setting, processed payments and ensuring a pleasant dining experience for guests.
• Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
• Worked closely with kitchen and bar staff to ensure timely and accurate delivery of orders, maintaining effective communication throughout service.
• Increased revenue by upselling menu items (i.e. wine paring) and suggesting daily specials when appropriate.

• Supported store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor.
• Supported upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
• Maintained up to date with product information, new implementation of marketing plans, in-store promotions, and window displays of the store.
• Offered advice to customers and provided an inspirational insight into The Body Shop products and philosophy.
• Team coaching and development.
• Drove revenues through upselling and cross-selling

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