Anne Princess Cagata Sabangan
Summary
Dynamic service crew member with a strong work ethic and proven customer service skills at Astons Specialities. Expert in food safety and cash handling, consistently enhancing customer satisfaction and contributing to sales targets through effective upselling. Recognized for multitasking abilities and maintaining a clean, organized environment in high-pressure situations.
Developed strong interpersonal and customer service skills in fast-paced, customer-centric environment. Demonstrated ability to handle multiple tasks efficiently while maintaining high standards of quality and service. Seeking to transition these skills into new field, aiming to contribute positively and grow professionally.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Crew Member
Astons Specialities
04.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Service Crew Member
the Florian
04.2022 - 10.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
Machine Operator
Harvatek Corporation
05.2008 - 05.2010
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
Education
Bachelor of Science Hospitality Management - Hospitality Restaurant Management
System Technology Institute
Philippines04-2014
High School Diploma -
Prenza National High School
Philipines04-2006
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Food safety knowledge
- Efficient task completion
- Food safety
- Cash handling
- Stress tolerance
- Menu memorization
- Hospitality service expertise
- Cash handling proficiency
- Reliability and punctuality
- Relationship building
- Task assistance
- Multitasking and organization
- Teamwork and collaboration
- Problem-solving
- Integrity and honesty
- Crew leadership
- Store opening and closing
- Sanitation protocols
Certification
wsq food safety course level 1
Timeline
Service Crew Member
Astons Specialities
04.2024 - Current
Service Crew Member
the Florian
04.2022 - 10.2022
Machine Operator
Harvatek Corporation
05.2008 - 05.2010
Bachelor of Science Hospitality Management - Hospitality Restaurant Management
System Technology Institute
High School Diploma -
Prenza National High School
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