ANNE MONICA CARLOS

JUNE 10, 2024 - CURRENT

• Expertly managed food and beverage orders, ensuring timely and accurate service to guests
• Delivered exceptional service, fostering a welcoming and friendly atmosphere
• Collaborated with team members to prepare and set up dining areas, maintaining high standards of cleanliness and organization
• Demonstrated in-depth knowledge of the menu, effectively suggesting and upselling items to enhance guest experience

MARCH 2, 2021 - APRIL 30, 2024

• Efficiently handle incoming calls and address customer queries
• Skillfully manage wait lists and coordinate reservations
• Welcome guests with superior hospitality and service
• Facilitate clear communication of orders between guests and kitchen/service teams
• Collaborate with restaurant staff to update on daily specials, menu changes, and reservation requirements

AUGUST 16, 2019 - FEBRUARY 28, 2022

• Managed reservations efficiently through the Quandoo platform, ensuring optimal guest accommodation
• Proactively informed guests of daily specials, enhancing dining experiences and boosting sales
• Conducted precise month-end inventory assessments, compiled sales reports, and streamlined stock ordering processes
• Facilitated clear communication of order specifics between kitchen and service staff to maintain high service standards

JANUARY 13, 2019 - MAY 10, 2019

• Proficiently handled incoming calls and customer inquiries, streamlining reservation processes with utmost professionalism
• Achieved high levels of customer satisfaction with attentive and efficient wait service
• Promptly and accurately processed orders, ensuring a smooth and timely dining experience
• Enhanced guest interactions by offering knowledgeable menu recommendations and addressing inquiries with detailed information.

DECEMBER 5, 2016 - DECEMBER 2, 2018

• Streamlined daily operations to enhance efficiency and customer satisfaction
• Mentored and developed junior staff through targeted training and supportive coaching
• Upheld stringent standards for cleanliness, safety, and health in the workplace
• Skillfully managed front-of-house (FOH) opening and closing procedures

OCTOBER 11, 2014 - OCTOBER 9, 2016

• Managed financial transactions and cashier duties with accuracy, ensuring daily reports were meticulously maintained
• Conducted weekly and monthly inventory assessments to optimize stock levels and minimize waste
• Monitored daily stock, enforcing FIFO (First In, First Out) protocol to guarantee freshness and quality
• Crafted a variety of healthy, fruit and vegetable-based smoothies, catering to diverse dietary preferences.

OCTOBER 11, 2014 - OCTOBER 9, 2016

• Basic coffee making beverages
• Conducted precise monthly inventory management utilizing the Micros system to maintain optimal stock levels
• Streamlined ordering and stock requisition processes through the Micros system, enhancing operational efficiency
• Diligently maintained and updated the brand logbook daily with critical details such as temperature, time, and date, ensuring compliance and consistency.