Anna Mae Cordero-Torres
Malabon
Summary
Enthusiastic individual confident in building rapport with young people and executives to create memorable learning, motivational, professional experiences. Knowledgeable of national curricula and safeguarding principles. Customer-focused, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent international and exceptional service.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
OWNER
KICKIN FRIED CHICKEN & LECHON ROLL RESTAURANT
08.2023 - Current
- Oversee the day-to-day operations of restaurant
- Managing Staff
- Run the hiring process
- Approve menu changes
- Monitor inventory
- Manage finances
- Planning Menus
- Promote and Marketing the business
- Recruiting, training and supervising
- Manage all general matters
- Moved throughout facility and kitchen to visually monitor food quality and service standards
- Drew up schedules in advance to guarantee adequate staffing for all shifts
- Enforced safe working and guest environment to reduce risk of injury and accidents
Customer Service Representative
Sutherland Global Service
08.2021 - 10.2021
- Company Overview: Philippines, Inc
- Handled customer service enquires quickly and accurately
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
- Built rapport with customers through courteous and professional communications
- Developed emphatic client relationships and earned reputation for consistently exceeding sales goals
- Philippines, Inc
Customer Service Representative
Inspiro
11.2020 - 02.2021
- Handled customer service enquires quickly and accurately
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
- Built rapport with customers through courteous and professional communications
- Developed emphatic client relationships and earned reputation for consistently exceeding sales goals
Teacher Aide
Torres Pre School House (St. Michael Learning Centre)
05.2013 - 04.2017
- Maintained trusting student relationships by providing both educational and emotional support to students
- Set and communicated ground rules for classroom to encourage communication, both English and Filipino
- Established positive relationships with students, parents, fellow teachers and school administrators
- Observed and assessed student performance to identify areas requiring improvement
- Worked with the teacher to help students succeed in the classroom environment
Sales Agent
OROGOLD
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Assisted call-in customers with questions and orders.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Guest Recognition Executive
The Ritz-Carlton Millenia Singapore
04.2012 - 06.2012
- Gathered personal information of VIP guests
- Researched and created VIP profiles
- Discussed VIP profiles during executive meetings
- Ensured to input all the guest preferences submitted by different departments
- Created and assured CTQ (RCMS Internal newspaper) for the next day
- Submitted list of welcome amenities required for VIP to assign departments
- Formed and sustained strategic relationships with clients
- Delivered high level of service to customers in effort to build upon future relationships
Guest Service Agent
The Ritz-Carlton Millenia Singapore
01.2011 - 04.2012
- Handled VIP guests
- Monitored hotel occupancy
- Handled cashiering/money changing
- Maintained extensive expertise of local events, attractions and tourist hotspots to provide information to guests
- Handled customer check-in and check-out
- Greeted guests warmly and politely
- Handled guest complaints in a rational, calm and professional manner
- Created new reservations for walk-in guests
- Answered telephone calls
- Provided immediate solutions to guest problems
- Reported to MOD
Tours Consultant/Sales Agent
Royalwinds Travel and Tours GSA of Singapore Airlines Ltd.
03.2010 - 08.2010
- Computed the updated rates sent by tour operator for a competitive hotel & airfare package
- Answered and entertained questions from direct passengers and travel agents regarding tour packages
- Advised passengers and agents of the updated package rates
- Created flight reservations for direct passengers
- Acted as intermediary between travel agents and tour operator regarding hotel booking requests
- Remitted all collections to Singapore Airlines Accounts officer
- Maximized customer engagement and satisfaction by delivering excellent customer service
- Developed excellent working knowledge of industry trends and improvements in processes
Learning Associate IRD Server
The Ritz-Carlton Millenia Singapore
09.2008 - 03.2009
- Sent orders to guest rooms
- Set tables
- Replenished supplies of linens, silverware, and glassware in the In-Room Dining area
- Cleaned and polished coffee machines
- Made coffee and fruit juices
- Replenished executive offices' fruit supplies
- Collected breakfast cards and wake-up call requests
Education
Bachelor of Science - Tourism Management
LYCEUM OF THE PHILIPPINES UNIVERSITY
PHILIPPINES03-2009
Skills
- Sales and Marketing
- Customer Service
- Behavior modification
- Proofreading/editing
- Tutoring
- Counseling
- Coursework marking
- Proficient in oral and written
- Client service
- Customer relations
- Relationship building
- Small business operations
- Project management
- Operations management
Certification
- Certification of Achievement for Contribution & Successful completion of One Year Service
- Successful Statement of Attainment of the following Industry Approved Competencies: TH-RM-102C1-Provide Safety And Security For The Guests (WS Singapore Workforce Skills Qualification)
- Front Office Cashier Certification
- Successful Statement of Attainment of the following Industry Approved Competencies: TH-SM-101C-0 Interact With Guests (WS Singapore Workforce Skills Qualification)
- Certification of Proficient in Front Desk Upselling (TSA Training Services)
- Training/ Certification Process for the Position of Guest Services Agent, Front Office
- Learning Associate On The Job Training, IRD
Personal Information
- Age: 35
- Height: 5'4 ft
- Marital Status: Widowed
REFERENCES
• Letchumanan Sivasamy, Director of Guest Services, CONRAD Singapore Orchard, +65 6733 8888
• Sheila Marie Benzon, Front Office Asst. Manager, The Ritz-Carlton
Millenia Singapore, +65 973 959 11
• Joie Diolazo-Wee BONAGE STORE MANAGER
+63 9627756753
• Violet Hawkes BONAGE STORE MANAGER
+ 694852306
Timeline
OWNER
KICKIN FRIED CHICKEN & LECHON ROLL RESTAURANT
08.2023 - Current
Customer Service Representative
Sutherland Global Service
08.2021 - 10.2021
Customer Service Representative
Inspiro
11.2020 - 02.2021
Teacher Aide
Torres Pre School House (St. Michael Learning Centre)
05.2013 - 04.2017
Guest Recognition Executive
The Ritz-Carlton Millenia Singapore
04.2012 - 06.2012
Guest Service Agent
The Ritz-Carlton Millenia Singapore
01.2011 - 04.2012
Tours Consultant/Sales Agent
Royalwinds Travel and Tours GSA of Singapore Airlines Ltd.
03.2010 - 08.2010
Learning Associate IRD Server
The Ritz-Carlton Millenia Singapore
09.2008 - 03.2009
- Certification of Achievement for Contribution & Successful completion of One Year Service
- Successful Statement of Attainment of the following Industry Approved Competencies: TH-RM-102C1-Provide Safety And Security For The Guests (WS Singapore Workforce Skills Qualification)
- Front Office Cashier Certification
- Successful Statement of Attainment of the following Industry Approved Competencies: TH-SM-101C-0 Interact With Guests (WS Singapore Workforce Skills Qualification)
- Certification of Proficient in Front Desk Upselling (TSA Training Services)
- Training/ Certification Process for the Position of Guest Services Agent, Front Office
- Learning Associate On The Job Training, IRD
Sales Agent
OROGOLD
Bachelor of Science - Tourism Management
LYCEUM OF THE PHILIPPINES UNIVERSITY
Similar Profiles
ANJALI LAMAANJALI LAMA
Front of House Associate at Southern Fried Chicken Restaurant -SFC PLUSFront of House Associate at Southern Fried Chicken Restaurant -SFC PLUS
Chet ReadChet Read
Food Service Team Member at Kentucky Fried Chicken RestaurantFood Service Team Member at Kentucky Fried Chicken Restaurant
Tawsif AhmadTawsif Ahmad
Waiter and Cashier at CP (Fried Chicken Restaurant)Waiter and Cashier at CP (Fried Chicken Restaurant)