Annabel Goh Hui Qi
Summary
Motivated and results-oriented individual with experience in HR, customer service and administrative support. Proven ability to manage diverse responsibilities and deliver exceptional service in fast-paced environments. Strong communication and interpersonal skills honed through guest interaction and operational support roles. Eager to contribute to a dynamic HR team, driving organisational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HR Intern
RHB Bank Singapore
11.2024 - Current
- Supported 40% HR Business Partnering and 60% HR Operations team.
- Managed employee inquiries via email and administrative support for background verification and off-boarding processes.
- Preparation of HR documentation - letter of employment, re-employment, resignation and ICA letters.
- Streamlined HR processes by championing Viva Engage and played a key role in systems transition to Workday.
- Contributed to high-impact projects, including organisational restructuring, performance improvement plans and employee's promotions.
Seasonal Retail & Admin Support
Masons Home Decor/Ding Bakery
10.2022 - 01.2025
- Processed online orders through various platforms, ensuring accurate data entry and timely fulfillment of orders.
- Delivered excellent customer service, responding to inquiries and resolving issues quickly.
- Supported administrative tasks such as scheduling, coordinating office activities and assisting with employee communications to ensure effective operations.
- Managed difficult situations and mitigated risks to protect organisational interest.
Concierge
Swissotel the Stamford
06.2022 - 09.2022
- Handled diverse guest requests including travel arrangements, places of interests and restaurant bookings to ensure prompt and efficient service.
- Managed emails from guests, packages and lost-and-found items, ensuring confidentiality and accuracy.
- Maintained a high level of professionalism and communication, contributing to a seamless and positive guest experience.
Assistant Concierge
St. Regis Residences
07.2021 - 06.2022
- Coordinated special requests and events, ensuring all guest needs were met with attention to detail and timeliness.
- Managed staff scheduling and prepared summary reports to optimise team operations and ensure smooth service delivery.
- Oversee transportation logistics and resident movements, coordinating with the transportation team to ensure punctuality and comfort.
- Worked closely with other departments to address and resolve any guest concerns, ensuring high satisfaction levels.
Education
Bachelor of Business in International Business
Singapore Institute of Management (SIM)
Singapore 01-2024
Diploma in Restaurant And Culinary Operations
Republic Polytechnic
Singapore01-2021
Skills
- Microsoft Office
- Data Entry
- Workday & Peoplesoft proficiency
- Procedure compliance
Certification
HRCI Human Resource Associate Certification
Timeline
HR Intern
RHB Bank Singapore
11.2024 - Current
Seasonal Retail & Admin Support
Masons Home Decor/Ding Bakery
10.2022 - 01.2025
Concierge
Swissotel the Stamford
06.2022 - 09.2022
Assistant Concierge
St. Regis Residences
07.2021 - 06.2022
Bachelor of Business in International Business
Singapore Institute of Management (SIM)
Diploma in Restaurant And Culinary Operations
Republic Polytechnic
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