Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Anna Wu

IT Service Manager

Summary

- An IT application development and support manager with 17 years’ experience in project management, business requirements gathering and analysis, design and delivery of wealth management platforms, real estate and private equity portfolio management and reporting, finance and accounting systems.

- Well-versed in all phases of SDLC with proven success in engineering customized solutions improving business processes, operations and reporting.

- Have strong working knowledge in MSSQL, PL/SQL, Dot Net, C#, and MS Office Suite (Visio, Project, Access, Excel, Word, PowerPoint).

- Organized and dependable team player with excellent communication and interpersonal skills.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work History

Business and Integration Arch Manager

Accenture
12.2021 - Current
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Updated customers and senior leaders on progress and roadblocks.
  • Coordinated technical training and personal development classes for staff members.
  • Partnered with project team members to identify and quickly address problems.

Business and Integration Arch Associate Manager

Accenture
06.2019 - 12.2021
  • Prepared variety of different written communications, reports and documents.
  • Exceeded goals through effective team task prioritization and great work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.Led in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Business Analyst

Accenture
06.2016 - 05.2019
  • Interacted with customers to understand business needs and translate into requirements and project scope.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Supported leadership team with reporting, analysis and business presentations.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Organized team knowledge sharing and training sessions to improve understanding of the system functionalities.

Business Analyst

GIC Private Limited
06.2015 - 05.2016
  • Coordinated with respective investment managers and business partners to gather, analyse, and propose business requirements and enhancements for system operation and reporting.
  • Led and coordinated UAT testing on system enhancement and upgrading, including creation and execution of UAT test plans.
  • Provided first level production support to investment managers and business partners on the new asset management system.
  • Documentation and development of training materials for internal and external users on the new system process workflow.

IT Analyst

GIC Private Limited
05.2006 - 05.2015
  • Developed, maintained, and enhanced applications for GIC Real Estate (RE) and its Finance and Accounting Department (FD).
  • Successfully implemented applications for RE and FD use, including customized vendor products from MRI and subsequently eFront, an in-house web-based system for data verification and half-yearly reporting, and an RE department portal.
  • Completed a few projects for new systems development, ETL projects for cleansing of data from various sources and migrating to the new system and to power downstream analytics and reporting platform (OBIEE).
  • Went through all phases of SDLC including business requirements collection, development, SIT, implementation, troubleshooting and support after system goes live.
  • Used ASP.NET, C#, MSSQL, SSIS, PL/SQL, Crystal Report, Business Object for application development, and Control-M for job scheduling. Experience with MS Visio and Project.
  • Gained knowledge with real estate investment portfolio and asset management, performance measurement, and finance and accounting practices.

Analyst Programmer

First NZ Capital
12.2004 - 03.2006
  • Supported Bank of New Zealand private banking system and was subsequently appointed team lead for the BNZ application support team.
  • Worked closely with clients to establish specifications and system designs.
  • Developed, enhanced, and supported private banking systems for advisors and clients.
  • Knowledge with financial instruments, trade processing, settlement and reconciliation processes
  • Used ASP, VB6, MSSQL, HTML, CSS, JavaScript, VBA, and Photoshop.

Education

Bachelor of Science - Computer Science

Victoria University of Wellington
New Zealand
03.2001 - 07.2004

Skills

Private Markets Investment

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Additional Information

• Availability: 3 months notice period

• Singapore Permanent Resident

• Good English, native Chinese, and basic French

• Plays badminton, table-tennis, Chinese chess

Timeline

Business and Integration Arch Manager

Accenture
12.2021 - Current

Business and Integration Arch Associate Manager

Accenture
06.2019 - 12.2021

Business Analyst

Accenture
06.2016 - 05.2019

Business Analyst

GIC Private Limited
06.2015 - 05.2016

IT Analyst

GIC Private Limited
05.2006 - 05.2015

Analyst Programmer

First NZ Capital
12.2004 - 03.2006

Bachelor of Science - Computer Science

Victoria University of Wellington
03.2001 - 07.2004

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Anna WuIT Service Manager