Summary
Overview
Work History
Education
Skills
List of Sites
Timeline
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ANNA Giam

Summary

Dynamic Condominium Manager with proven expertise at Smart Property Management Pte Ltd, enhancing resident satisfaction through effective communication and strategic vendor management. Skilled in budgeting and financial oversight, I successfully implemented energy-efficient initiatives, improving property functionality while fostering a collaborative environment. Committed to maintaining high standards and ensuring compliance with condominium laws.

Overview

9
9
years of professional experience

Work History

Condominium Manager

Smart Property Management Pte Ltd
04.2022 - 06.2024
  • Managing daily operations of condominium facilities.
  • Supported communication with residents for issue resolution.
  • Enforcing condominium rules and regulations effectively.
  • Monitoring maintenance and coordinated with vendors for repairs.
  • Scheduling and preparing reports for monthly meeting and Annual General Meeting.
  • Ensuring accurate records of resident communications and service requests.
  • Developed familiarity with property management software tools for tracking tasks.
  • Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
  • Streamlined communication with board members, maintaining transparency and fostering strong relationships.
  • Managed vendor relations for optimal service quality and cost control.
  • Collaborated effectively with various professionals such as attorneys, insurance agents, auditors while representing the condominium's interests.
  • Supervised on-site staff members, providing guidance and support for exceptional performance.
  • Improved overall security by implementing new access control systems and coordinating regular safety drills.
  • Oversaw property inspections, identifying areas for improvement and scheduling necessary repairs or upgrades.
  • Conducted routine checking of common areas to assess cleanliness standards and address any issues promptly.
  • Facilitated dispute resolution between residents, promoting a harmonious living environment.
  • Developed comprehensive budgets, monitoring expenditures to ensure financial stability of the condominium community.
  • Analyzed and negotiated bids from property services contractors such as maintenance, cleaning, and security contractors, reducing costs without compromising quality.
  • Established preventive maintenance plans to minimize equipment breakdowns and extend lifespan.
  • Maintained detailed records of contracts, and correspondence for easy reference and compliance with industry regulations.
  • Ensured legal compliance by keeping up-to-date with relevant legislation affecting condominium management.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Admin Cum Property Officer

Smart Property Management Pte Ltd
01.2015 - 01.2020
  • Managed resident relationships, ensuring timely communication and resolution of issues.
  • Oversaw property inspections, identifying maintenance needs and coordinating repairs.
  • Streamlined administration and operational processes, improving efficiency in document management.
  • Mentored junior staff on property management best practices and compliance standards.
  • Coordinated with contractors for property maintenance, ensuring quality service delivery.
  • Addressing resident concerns promptly and implementing effective solutions.
  • Trained new team members on condominium policies and procedures, and best practices for effective property management.
  • Streamlined property maintenance processes for increased efficiency and reduced downtime.
  • Developed strong relationships with vendors, securing competitive pricing for services rendered.
  • Maintained accurate records of all property-related transactions, ensuring compliance with local regulations.
  • Coordinated repair and maintenance projects, minimizing disruption to residents and maintaining budgetary control.
  • Conducted thorough property inspections to maintain safety standards and identify potential issues.
  • Coordinated with cleaners, gardeners, security and contractors on maintenance and upkeep.
  • Monitored progress of maintenance projects and report of project updates, delays, and schedule changes.
  • Delivered emergency 24-hour on-call service on building issues.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Responded to Common Area Maintenance (CAM) inquiries.

Education

Institute of Administrative Management
01-1993

Skills

  • Strong organizational abilities
  • Vendor and service contract management
  • Team leadership and motivation
  • Budgeting and financial management
  • Knowledge of condominium laws
  • Safety compliance and Preventive Maintenance
  • Building security
  • Meticulous
  • Problem-solving abilities
  • Reliability
  • Critical and Analytical thinking
  • Effective communication
  • Decision-making
  • Task prioritization
  • Self motivation
  • Professionalism

List of Sites

Lilydale - 318 units as Condominium Manager 2022 to 2024 / as Property Officer 2020 to 2021

3 Orchard By-The-Park - 77 units as Residence Manager 2021 to 2022

Buckley 18 = 49 units as Property Officer 2021

Trevista - 590 units as Admin Assistant 2019 to 2020

The Rainforest - 466 units as Admin Assistant 2017 to 2018

Timeline

Condominium Manager

Smart Property Management Pte Ltd
04.2022 - 06.2024

Admin Cum Property Officer

Smart Property Management Pte Ltd
01.2015 - 01.2020

Institute of Administrative Management

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ANNA Giam