ANKUSH SHARMA
Summary
Energetic and reliable, with excellent communication skills. Adept at managing contracts and supervising shop visits. Possesses crucial technical knowledge and hands-on skills in maintenance and problem-solving, along with a dedication to providing outstanding customer service. Committed to achieving optimal performance and ensuring customer satisfaction through thorough and efficient work practices. Nominated by a customer, secured a position as one of the top three finalists for the Pratt & Whitney annual customer service award 2024 by demonstrating effective communication and collaboration throughout the year.
Overview
16
16
years of professional experience
Work History
Field Service Representative
Pratt & Whitney
09.2017 - Current
- Representing Pratt & Whitney on internal and external platforms while being actively present at airline sites and overseeing a portfolio of more than 250 engines.
- Delivering technical support through in-person advice and problem-solving, encompassing the application and correct understanding of data and technical guidelines.
- Possessing a solid grasp of contracts, engaging in conversations with CFT during contract renegotiation, which facilitates overall savings for the current contract.
- Managing shop visits, collaborating with network MROs and powerplant engineers to define work scopes, ensuring effective communication is maintained between the MRO and the operator.
- Helping customers in executing service bulletin implementation and field actions to reduce operational disruptions by ensuring prompt integration within the specified timelines.
- Sustaining strong relationships with customers while working alongside their power plant teams and taking proactive measures to guarantee spare engine inventories are maintained.
- Coordinating with network MROs and assisting them through efficient communication, even with large time zone differences.
- Working alongside the customer technical services team during urgent troubleshooting and AOG scenarios, maintaining clear communication to reduce AOG durations.
Lead Engineer
HCL Technologies
06.2016 - 08.2017
- Worked in the customer field support office.
- Ensured timely support was provided to customers at any given time.
- Ensured accurate and timely reporting of in-service field events to senior management.
- Conducted internal and external meetings. Took proactive actions to improve the fleet 's operational reliability.
- Liaised with network MROs, managed shop visits , and collaborated with fleet management teams.
Senior Design Engineer
Cyient
02.2015 - 06.2016
- POC from customer engineering for the PWC 307 turbofan.
- Conducted monthly and quarterly reliability meetings.
- Ensured that defined technical packages were delivered within the agreed timescale, cost , and quality.
- Collaborated with customer engineering and field service representatives to ensure timely updates were received on the in-service events.
Senior Aircraft Maintenance Technician
SpiceJet Limited
11.2010 - 01.2015
- Oversaw 5 to 6 technicians and coordinated their assignments and timelines.
- Enhanced team efficiency by providing comprehensive training to junior on essential aircraft maintenance competencies.
- Improved interaction between team members via frequent meetings and updates, promoting a cooperative work atmosphere.
- Guaranteed safety adherence by conducting detailed pre-flight inspections and regular maintenance activities.
- Conducted both planned and unplanned inspections to evaluate the operational readiness of aircraft.
Aircraft Maintenance Technician Trainee
Kingfisher Airlines
07.2008 - 04.2010
- Worked in line maintenance and wheel brake refurbishment facility.
- Supported engineers in the restoration and maintenance of aircraft and engines.
- Aided engineers during both planned and unplanned inspections on aircraft and engines.
Education
Management, Operations Management
Narsee Monjee Institute of Management Studies
Maharashtra09.2021
Bachelor of Technology - Aeronautical Engineering
Singhania University
Rajasthan06.2018
Bachelor of Science - Physics, Chemistry, Mathematics
Indira Gandhi National Open University
New Delhi12.2015
Certificate Course, AME - Aircraft Maintenance
JRN Institute of Aviation Technology
New Delhi06.2008
Skills
- Highly Organized
- Adaptable & Flexible
- Self Motivated
- Team work and Collaboration
Accomplishments
- My operator has experienced a higher number of AOGs since the third quarter of 2022 due to supply chain and pandemic - related issues. The CFT addressed this situation by restructuring the PW1100G maintenance agreement. This restructure assisted the operator with increased fleet capacity and mitigated the A320neo aircraft AOG impact. The restructure generated additional business and reduced some business risks for Pratt & Whitney.
- In quarter three of 2020, the CFT team successfully completed two major retrofits; LPT 3rd blade and Main Gearbox, which helped improve the dispatch reliability of the fleet.
Timeline
Field Service Representative
Pratt & Whitney
09.2017 - Current
Lead Engineer
HCL Technologies
06.2016 - 08.2017
Senior Design Engineer
Cyient
02.2015 - 06.2016
Senior Aircraft Maintenance Technician
SpiceJet Limited
11.2010 - 01.2015
Aircraft Maintenance Technician Trainee
Kingfisher Airlines
07.2008 - 04.2010
Management, Operations Management
Narsee Monjee Institute of Management Studies
Bachelor of Technology - Aeronautical Engineering
Singhania University
Bachelor of Science - Physics, Chemistry, Mathematics
Indira Gandhi National Open University
Certificate Course, AME - Aircraft Maintenance
JRN Institute of Aviation Technology
Similar Profiles
Diego Aymat RiveraDiego Aymat Rivera
Machine Operator/MCL at Pratt & WhitneyMachine Operator/MCL at Pratt & Whitney
Robert BourqueRobert Bourque
Working Leader Quality Assurance (MODS) at Pratt & WhitneyWorking Leader Quality Assurance (MODS) at Pratt & Whitney
Daniel ValenteDaniel Valente
Component Integrated Product Team Lead - Deputy at Pratt & WhitneyComponent Integrated Product Team Lead - Deputy at Pratt & Whitney