Ankita Pardeshi
Mumbai
Summary
Resourceful Project Manager with 8+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant IT Project Manager
Synergy Group
11.2021 - Current
- Coordinated and manage IT projects (Hardware and software installation)
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Coordinated project schedules, managed project meetings, and identified and resolved IT related problems
- Coordinated project activities and ensured all project phases were documented
- Documentation Control (Maintaining documents, Help guide, SOP’s, training Material).
- Vessel IT Logistics and ensure to supply daily logistics to vessels and maintaining the asset records.
- Budgeting for project and Invoice approval for IT project and monthly costing.
- Team travel planning to perform and installation of IT hardware onboard.
- Maintain and raise Request for change in Application for all stakeholders
- Led the team responsible for build implementation, support and associated infrastructure, delivering project to deadline.
- Handled budgets and resourcing for projects, assessing areas of risk and implementing necessary processes to meet guidelines.
- Managed team accountability, motivating staff to achieve delivery targets in line with budget and quality standards.
- Ensured IT licenses were consistently managed and updated for continued company compliance.
- Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
Vessel IT Coordinator
Maersk Tankers
04.2020 - 10.2021
- Coordinated and manage Vessel IT projects (Hardware and software installation)
- Manage vessel IT takeover in management and handovers to new buyers
- Coordinated project schedules, managed project meetings, and identified and resolved IT related problems
- Coordinated project activities and ensured all project phases were documented
- Documentation Control (Maintaining documents, Help guide, SOP's, training Material)
- Vessel IT Logistics and ensure to supply daily logistics to vessels and maintaining the asset records
- Maintaining repository for team to troubleshoot and resolve the issue.
- Remote Desktop and Zoho support for communication with customers.
- Resolved service user requests within target timeframes.
Senior Technical Support Engineer
Safaltek Software Pvt Ltd
02.2017 - 04.2020
- Installation of Application Remotely and Installation of SQL and IIS
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
- Provide support to users related to Web application through phone, web, WhatsApp & email
- Familiar with Windows Server like Windows XP/2003/2008 and Operating System
- Co-ordination with the Clients to enhance the application
- Patch Deployment on Server,
- Provide technical support to the clients and solve their problems by Server Monitoring, logs and coordinating with software developers to resolve the problems
- Server Health Check Up and IIS support
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
- Collaborated with clients from concept through final delivery of product or service
- Managed firewall, network monitoring and server monitoring both on- and off-site.
Quality Analyst
Eclerx Services Limited
02.2016 - 02.2017
- Provide training of Software to New Trainees
- Provide support to users related to IT hardware and software, through phone, web, WhatsApp & email
- Developed and maintained Quality Assurance procedure documentation
- Conducted integrated courses and training modules focused on key areas
- Ability to understand the client's business requirements
- Able to determine problems and deliver known solutions with a high level of customer satisfaction
- Provide training/demonstrations of company products to international clients
- Participated in weekly meetings with IT department.
Education
Bachelor of Engineering Technology - Electronics and Communication
Chandigarh University
India05.2016
Skills
- Service Delivery
- Technical Analysis
- Decision Making
- Project Management
- Excellent communication
- Technical Support
- Presentation ability
- Vessel IT knowledge
- IT hardware Asset Management
- Hardware and Software Installation
- Cost Control
- Budgeting and Invoice approvals
- Agile Methodology
- Documentation Management
- IT Infrastructure Management
- Project Scheduling
- Stakeholder Communications
- Change Control Processes
Certification
- ITIL/ITSM Foundation
Languages
English
Advanced (C1)
Affiliations
- ITIL V4 Certification
- Pursuing PMP training
Timeline
Assistant IT Project Manager
Synergy Group
11.2021 - Current
Vessel IT Coordinator
Maersk Tankers
04.2020 - 10.2021
Senior Technical Support Engineer
Safaltek Software Pvt Ltd
02.2017 - 04.2020
Quality Analyst
Eclerx Services Limited
02.2016 - 02.2017
Bachelor of Engineering Technology - Electronics and Communication
Chandigarh University
- ITIL/ITSM Foundation
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