Ankit Aggarwal

• Product Simplification: Analyzing and simplifying the Product model and attributes for Sales and Ops User minimizing the input required to create an Order
• Working on transforming the existing Siebel product in ServiceNow PSR model
• Worked on Create Order API to create new Order from Oracle CPQ to ServiceNow
• Worked on Account, Contact and IBX synchronization API from Salesforce to ServiceNow using Kafka, DIH, Boomi and ServiceNow
• Working on Splunk integration with ServiceNow for Logging and Auditing purpose
• Good Knowledge of ITSM, CSM and FSM in ServiceNow
• Working on ServiceNow Case Management to enable users to raise case to Equinix support if Sales user stuck somewhere in Order journey.
• Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
• Analyzed proposed technical solutions based on customer requirements.
• Developed scalable and maintainable code, ensuring long-term stability of the software.
• Collaborated with management, internal and development partners regarding software application design status and project progress.
• Developed reusable components that significantly reduced development effort on multiple projects.
• Refactored legacy codebase for improved maintainability, paving the way for easier future updates.
• Improved software performance by identifying and resolving bottlenecks in the code.
• Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects handled by the team.
• Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
• Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
• Implemented automated build and deployment processes to streamline release management procedures.
• Developed robust, scalable, modular and API-centric infrastructures.
• Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.

• Product Modelling for Digital Sales systems ensuring Product Lifecycle Management and optimum performance of the system
• Worked as a Software Engineer designing and modelling the product in an end-to-end Siebel CRM application
• Designed Network edge as a SaaS product with product managers sitting the pods structure with BGP routing to Multi cloud platforms.
• Good knowledge of Bare Metal as a service and challenges with hypervisors which is shifting the market away from hypervisors
• In depth knowledge of various interconnections & Edge services offered and valuable for BIZ
• Various Managed & non-Managed services on cloud or on premises
• Optimum solution for the implementation of requirements following AGILE methodology Interaction with Business Requirement owners for fine tuning the products
• Architect designing on various business process implementation and technical feasibility
• Product promotions and bundles, Guided Selling of products
• Defining products model for E2E Life cycle, designing a product configurator used for Sales / Service desk agents & Operations to fulfill the product and services
• Heavily involved in Sunsetting products and launching a Guided Selling product offering
• Designed and developed the Novation process of Customers Assets from one customer to another
• Architected the process of Inflight journey on CRM Order orchestration
• Generic Integration frameworks build for Configurable API's
• Configuring a wide variety of cloud services, data center colocation, network products, professional services and managed services products
• Conducting reviews for functional & Technical design
• Designing of Frameworks and configurable solutions for Order management processes & billing architectures
• Validating the test scenarios from Biz/QA to ensure it meets the requirements
• Leading the Implementation of Enhancement in Order Management / EAI / Orchestration /Order Fulfillment as per Business Requirement

• Analyzing of Client Services and mapping towards CRM Product
• Modeling of Client Products (Services)
• UI Enhancement of Product Configuration for better usability.
• Managed API integrations and web services.
• Worked extensively on the Flows and implemented multiple processes.
• Worked on Integration Procedures.
• Worked on the Service Cloud module which involves the Case management

• Interaction with various components for solution discussion and finalizing implementation approach from CRM and e2e solutions perspective

• Debugging of various issues and finding root cause and solve during UAT & Performance Testing

• Study of As-Is (Existing functionality docs of Clarify) and To-Be (How to be done in Siebel) documents and check the feasibility in Siebel.

• Coordinated with business for requirement capturing and participating in discussions with Business users.

• Analyzed and implemented product structure and created customizable products, Attributes, Product class, constrains.

• Customized JS & SWT File, and product Eligibility and Compatibility rules.

• Created Product Structure, defined rules based on product lines, designed

• Order management API's, Signals, Variable maps, RSTT, PAC, PSP procedures.

• Designing of Macros (High Level Design) and Micros (Low Level Design) based on the requirements captured for Product Management.

• Worked on critical issue and on SR opened to oracle.

• Experience in feasibility study and requirement gathering for Macro designing.

• Worked on SIT and Production rollout, providing solution for remedy tickets within SLA.

• Understanding the business requirements and then translating them into technical requirements, Wireframes
• Modifying the Siebel Web templates and JS files as per the Customers requirement
• To provide new features in Siebel product e-configurator in order to increase usability
• Handled Product configuration and approval logic build
• Unit Testing and Defect Fixing with in SLA
• Increased overall efficiency by identifying opportunities for automation within existing Siebel processes.
• Remained abreast of industry trends and emerging technologies, incorporating insights into ongoing development efforts for enhanced Siebel solutions.
• Streamlined business processes through the design and implementation of efficient Siebel workflows.
• Delivered comprehensive training sessions on Siebel usage and best practices, empowering clients to utilize the platform effectively.

• Interaction with various components for solution discussion and finalizing implementation approach from CRM and e2e solutions perspective Debugging of various issues and finding root cause and solve during UAT & Performance Testing Study of As-Is (Existing functionality docs of Clarify) and To-Be (How to be done in Siebel) documents and check the feasibility in Siebel
• Coordinated with IBM Spain for requirement capturing and participating in discussions with Business users
• Analyzed and implemented product structure and created customizable products, Attributes, Product class, constrains
• Customized JS & SWT File, and product Eligibility and Compatibility rules
• Created Product Structure, defined rules based on product lines, designed Order management API's, Signals, Variable maps, RSTT, PAC, PSP procedures
• Designing of Macros (High Level Design) and Micros (Low Level Design) based on the requirements captured for Product Management
• Worked on critical issue and on SR opened to oracle
• Experience in feasibility study and requirement gathering for Macro designing for Vodafone business functionality
• Worked on SIT and Production rollout, providing solution for remedy tickets within SLA.

• Interaction with various components for solution discussion and finalizing implementation approach from CRM and e2e solutions perspective Worked at Onsite (Melbourne - Australia) for 6 months at client-side location (Telstra)
• Customized JS & SWT File, and product Eligibility and Compatibility rules
• Created Product Structure, defined rules based on product lines
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.