Anju Mariya Sunil
Summary
Dedicated and personable professional with a passion for delivering exceptional customer experiences. Possesses outstanding communication skills honed through extensive experience in diverse customer-facing roles. Thrives in fast-paced environments, adept at managing multiple tasks while maintaining a friendly and approachable demeanor. Committed to ensuring the comfort and satisfaction of customers through attentive service and proactive problem-solving.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Pizza Hut
02.2020 - 11.2020
- Provided outstanding hospitality services to customers in a busy and diverse restaurant environment.
- I greeted customers warmly upon arrival and ensured their needs were met throughout their dining experience.
- Took orders accurately and efficiently, ensuring prompt service and customer satisfaction.
- Addressed customer inquiries and resolved issues with courteousness.
- Collaborated with team members to ensure smooth operations and uphold high standards of service.
Customer Service Assistant
McDonald's Restaurant
- Served as a dedicated customer service representative during night shifts, ensuring exceptional service delivery during late hours.
- Welcomed customers with a friendly demeanor and provided assistance with menu selections and orders.
- Handled customer inquiries and resolved issues promptly and professionally, maintaining McDonald's high standards of customer satisfaction.
- Collaborated with team members to maintain the cleanliness and organization of the restaurant, including restocking supplies and ensuring a clean dining area.
- Demonstrated flexibility and adaptability to handle varied tasks and responsibilities in a fast-paced, dynamic environment.
Retail Sales Manager/Operations Clerk
AAA Diamonds Limited
02.2021 - 02.2022
- Successfully managed retail operations within a shop offering post office services, prioritizing timely management and exceptional customer service.
- Demonstrated strong communication skills in effectively liaising with customers, addressing inquiries, and providing assistance with various services.
- Oversaw inventory management, including ordering, stocking, and monitoring product levels to meet customer demand.
- Utilized problem-solving skills to address customer concerns and resolve issues in a timely and satisfactory manner.
- Maintained a professional and welcoming environment, fostering positive relationships with customers and driving repeat business through outstanding service.
Cash Processor
Post Office Limited
03.2021 - 11.2021
- Tracked resolutions of invoice disputes for transparency.
- Store confidential information safely and securely in line with company protocol.
- Implemented cash flow management strategies to help minimize errors.
- Prioritized administrative tasks based on tight deadlines.
Office Manager
HC24 Limited
11.2022 - 12.2023
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
- Oversaw office budget to responsibly allocate equipment and resources.
- Conducted risk assessments to reach regulatory compliance and promote staff health and safety.
- Evaluated personnel performance to complete development reviews, addressing concerns and making progress recommendations.
- Managed projects within strict deadlines and budget constraints.
Pension Support Officer
National Health Service
12.2023 - Current
- Proficiently handle customer queries and concerns regarding pension benefits and retirement programs, both face-to-face and over the phone.
- Provide timely and accurate information to members, ensuring clarity and understanding of pension schemes and options.
- Act as a primary point of contact for members, demonstrating strong interpersonal skills and a customer-focused approach.
- Collaborate with colleagues to resolve complex inquiries and escalate issues as necessary to ensure prompt resolution.
- Maintain up-to-date knowledge of pension regulations and policies to provide informed guidance to members.
Education
Masters in Business Administration - International Business
University Of Greenwich
London ,United KingdomBachelors in Commerce - Human Resources And Marketing
Christ University
IndiaCertificate of Higher Education - Business Studies
St Anne's Higher Secondary School
IndiaSkills
- Customer Service Management
- Multitasking and Flexibility
- Effective communication and Inter-personal skills
- Detail-Oriented and Calm under Pressure
- Quick Learner
Languages
English
Hindi
Malayalam
Timeline
Pension Support Officer
National Health Service
12.2023 - Current
Office Manager
HC24 Limited
11.2022 - 12.2023
Cash Processor
Post Office Limited
03.2021 - 11.2021
Retail Sales Manager/Operations Clerk
AAA Diamonds Limited
02.2021 - 02.2022
Customer Service Assistant
Pizza Hut
02.2020 - 11.2020
Customer Service Assistant
McDonald's Restaurant
Masters in Business Administration - International Business
University Of Greenwich
Bachelors in Commerce - Human Resources And Marketing
Christ University
Certificate of Higher Education - Business Studies
St Anne's Higher Secondary School
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