Anjulee Samarasinghe

· Worked closely with product management team and partners to collect information on business processes and user requirements

· Analyzed existing system, integrations and databases and recommended enhancements to solve business needs

· Produced diagrams to analyze the process steps and to present solutions

· Designed new features and prepared requirement specifications using Confluence

· Discussed issues with team members to provide resolution and apply best practices.

· Conducted presentations and training demos to Acumatica global team

· Researched competitors to identify market trends and performed gap analysis

· Exercised critical thinking to resolve customer support issues and provided expert advice

· Documented resolutions for inclusion in knowledge base for support team

· Managed the case load of the team by assigning tasks while monitoring and supervising work of analysts.

· Actively engaged in onboarding activities and trainings. Documented technical workflows and knowledge to educate newly hired employees.

Highlights:

· Functional designer and analyst in new module design for service management.

· Proposed, designed and implemented new features including invoice reversal, calendar board for dispatchers.

· Member of Partner Advisory Committee

· Managed KPI for support request handling

· Collected, defined and analyzed business requirements.

· Translated customer requirements into written user stories

· Designed intuitive graphical user interfaces to improve user experience.

· Communicated and explained business requirements to team members to understand and implement functional solutions.

· Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

· Prepared end user training materials and help documentations.

· Troubleshot incidents reported by customers and partners and identified permanent solutions.

· Became the scrum master. Assisted in backlog grooming. Carried out daily scrum meetings, sprint demos and retrospective meetings. Helped to improve team efficiency and performance.

Highlights:

· As a scrum master led the global team to achieve the given target. The team became the first team to achieve the target from the department.

· Interviewed customers to understand and define program requirements and design systems

· Collaborated on stages of systems development lifecycle from requirement gathering to production releases.

· Developed software for desktop and mobile operating systems and prepared solution documents

· Actively participated in project estimations

· Defined project scope considering timeline and competencies.

· Designed customized solutions for proposals to potential customers and presented proposed solutions.

Highlights:

· Designed and implemented a prepaid mobile application for major telecommunication provider in Singapore.

· Successfully handled RFPs