Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anita Selvarajoo

Summary

Compassionate healthcare professional with a proven track record at Yew Tee Nursing Home, excelling in patient care and safety. Demonstrated strong problem-solving skills and attention to detail, enhancing patient satisfaction through effective communication and teamwork. Adept at managing medical records and supporting clinical procedures, contributing to improved patient outcomes.

Tech-say innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Yew Tee Nursing Home

01.2018 - 01.2022
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
  • Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
  • Administered medication under supervision, ensuring adherence to healthcare plans and contributing to patient recovery.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Dr Deepan Medical Clinic

01.2023 - 11.2024
  • Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
  • Maintained up-to-date patient records with medical histories and test results.
  • Enhanced patient care by efficiently managing medical records and coordinating appointments.
  • Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
  • Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly.
  • Equipped patients with assistance required for basic care.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Taught patients about medications, procedures, and care plan instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient spirometry.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted patients with basic care needs.
  • Followed comprehensive clinical protocols to safeguard patient safety.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Prepared examination rooms and sterilization of equipment following hospital guidelines.
  • Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Measured patient pulse oximetry.
  • Completed EKGs and other tests based on patient presentation in office.

Healthway Medical Clinic

01.2023 - 01.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
  • Assisted patients with basic care needs.
  • Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
  • Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
  • Followed comprehensive clinical protocols to safeguard patient safety.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Prepared examination rooms and sterilization of equipment following hospital guidelines.
  • Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
  • Managed inventory levels of medical supplies within the clinic setting, ensuring adequate stock availability for seamless daily operations.
  • Streamlined office procedures by organizing filing systems and updating electronic health records accurately.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.
  • Completed EKGs and other tests based on patient presentation in office.

Cheryl W

10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

No Degree - Health Care Administration

HMI INSTITUTE OF HEALTH SCIENCES
Jurong East,
01-2018

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Active listening
  • Organization and time management
  • Dependable and responsible
  • Time management
  • Verbal communication
  • Decision-making
  • Registration
  • Medicine Dipense
  • Insurance Claim

Certification

  • WSQ
  • PSLE
  • HMI INSTITUTE OF HEALTH SCIENCES-BASIC NURSING COURSE

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Malay
Elementary (A2)

Timeline

Cheryl W

10.2024 - Current

Dr Deepan Medical Clinic

01.2023 - 11.2024

Healthway Medical Clinic

01.2023 - 01.2023

Yew Tee Nursing Home

01.2018 - 01.2022

No Degree - Health Care Administration

HMI INSTITUTE OF HEALTH SCIENCES

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Anita Selvarajoo