Anita Balakrishnan
Taman Universiti
Summary
Dynamic concierge with a proven track record in delivering exceptional guest services and enhancing experiences. Skilled in effective problem-solving, staff training, and maintaining safety protocols.
Overview
11
11
years of professional experience
Work History
Concierge
Exellent Security& Safety Pte
Singapore, Singapore (Remote)
08.2024 - Current
- Delivered exceptional guest service, ensuring satisfaction and addressing inquiries promptly.
- Managed reservations and coordinated services to enhance guest experiences effectively.
- Oversaw security protocols, maintaining a safe environment for guests and staff.
- Trained junior concierge staff on best practices and service standards to ensure consistency.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Senior Security Officer
Excellent Security& Safety Pte
Singapore, Singapore (Remote)
05.2017 - 12.2020
- Supervised security personnel to ensure compliance with safety protocols and procedures.
Security Officer
Prosegur Singapore
Singapore, Singapore (Remote)
01.2015 - 11.2017
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular inspections of facilities to identify potential security risks.
- Responded promptly to alarms and incidents, coordinating with local law enforcement as needed.
- Implemented access control measures to regulate entry of personnel and visitors.
Education
Smk Skudai
Malaysia01-2011
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
Timeline
Concierge
Exellent Security& Safety Pte
08.2024 - Current
Senior Security Officer
Excellent Security& Safety Pte
05.2017 - 12.2020
Security Officer
Prosegur Singapore
01.2015 - 11.2017
Smk Skudai