ANISH KUNNATH

Innovative Professional around 15 years of experience in IT Infrastructure Management, Operations, Service delivery, Site reliability Engineering and Project Management Technocrat with specialization in end-to-end IT Infrastructure, dev-ops, directed the team’s operations through executive level planning and analysed delivery issues in a timely fashion Expertise in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services Lead and participate in the architectural design of features early in the development cycle, influencing it to drive quality and adherence to the specification Administered delivery frameworks and new technology implementation programs for streamlining related activities as per quality standards An ambassador of change with the distinction of successful business process re-structuring, implementation of business solutions in organizations through thought leadership and technical expertise Expertise in Business Process Improvement & Operational Excellence through implementation of Six Sigma, Lean, PMP, ISO 2000, ISO 27000, IS0 19000 Appointed as a ISO leadership Team member for CTC Global Followed procedures, change management best practices, ensured network availability and maintenance of disaster recovery stance Acted as an escalation point for Incident Managers and ensured their bridging, including initiation of any necessary escalations and business impacting issues Provided technical support to global clients, gained a global exposure managing clients based out of APAC, India, Japan, UK and US region Improved customer service, reduced customer complaint through analysis of customer requirement on the calls and Root Cause Analysis of complaints to increase productivity & level of customer satisfaction Proven track record of resolving and reducing customer complaints and meeting customer service level agreements adhering to the SLA’s Experience in handling multi-cultural teams in regions not limited to SG, APAC, EMEA & US Excellence in coordinating with internal/ external stakeholders for running successful projects and experience of implementing procedures and service standards for business excellence

• Achieved increase in Gross profit from 9% to 25% within 2 years for a Healthcare Govt. Project
• Led the development of business continuity plans and implementation of disaster recovery infrastructure in GIC project
• Championed implementation of Disaster Recovery procedures to reduce downtime
• Supervised high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of an infrastructure environment; acted as a Single Point of Contact for customers and reviewing escalation
• Consistently improved processes & operational metrics by initiating special projects and by driving best practices such as Six Sigma
• Ensured 100% SLA are achieved; received appreciations from customers for planning DR and managing resources and downtime planning of transactions.
• Create technical design documentation & implementation strategies towards addressing single points of failure in IT services used in the delivery of core business applications
• Grew team size from 0 to 42 person, P&L management for external project including Senior Technical Engineers & Team Leads