Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aniq Danial

Summary

Dynamic and personable, excelled in customer service and cash register operation at Tanamera Coffee, enhancing customer loyalty through engaging interactions and efficient complaint resolution. Demonstrated exceptional team collaboration and a knack for maintaining high cleanliness standards, contributing to a positive shopping environment. Skilled in creating personalized customer experiences, boosting sales and satisfaction. I was recommended Land Transport Engineering in Rail by my Uncle Muhammad Afiq Bin Zulkifli, SAP:143233 is working as an assistant station manager for Woodleigh Mrt. He said that this working line has alot of opportunities for the future. I had also developed an interest on how the trains operate without any driver with minimal incidents and breakdowns.

Overview

3
3
years of professional experience

Work History

Stocks Clerk

Footlocker
08.2024 - Current
  • Unpack daily stocks and organize them following the brand and model.
  • Maintain cleanliness of the stores
  • Ensure the floor staff gets the correct shoe
  • Ensure all shoes are in good quality and not damage
  • Help out with the floor if we are lacking in manpower
  • Serve customer and help them find a perfect size and shoes.

Barista / Server

Tanamera Coffee
06.2023 - 02.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a cleanliness of cafe.
  • Make Customer orders correctly following the SOPs, Engage with customer as theres many regular customers that come to the cafe. So i usually ask them about their day and hows everything so far.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Floor Staff Member

Golden Village
12.2021 - 09.2022
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
  • Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
  • Handled cash transactions efficiently while adhering to company policies for secure financial management.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

ITE Certificate - Electronics Engineering

Institute of Technical Education
Singapore
04-2025

N Level - Secondary School

Greendale Secondary School
Singapore
12-2022

PSLE - Primary School

Telok Kurau Primary School
Singapore
12-2018

Skills

  • Customer Service
  • Friendly and Personable
  • Customer Assistance
  • Shelf Stocking
  • Cleaning procedures
  • Energetic and Outgoing
  • Team Player
  • Cash Register Operation

Timeline

Stocks Clerk

Footlocker
08.2024 - Current

Barista / Server

Tanamera Coffee
06.2023 - 02.2024

Floor Staff Member

Golden Village
12.2021 - 09.2022

ITE Certificate - Electronics Engineering

Institute of Technical Education

N Level - Secondary School

Greendale Secondary School

PSLE - Primary School

Telok Kurau Primary School
Aniq Danial