Anil Nirmal
Summary
Driven Technical delivery manager with 15+ years of success in conceptualizing technical solutions and system development environments. Focused on working closely with clients to determine technical project objectives, specifications and solutions. Detail-oriented in coding and testing the functionality of deliverables. Proud to consistently monitor and streamline all progress metrics. Dedicated to handing customers completed work on time, under budget and in accordance with prescribed business goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Technical Architect
Accord Innovations
08.2023 - Current
- Collaborated with clients to determine project specifications and scope.
- Provided technical leadership to team members during system design.
- Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
- Performed quality code review and removed technical debt and security vulnerabilities.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
Delivery Manager
Vyomlabs Singapore Pte Ltd
01.2022 - 08.2023
- Partnered with project team members to identify and quickly address problems.
- Communicated project updates to stakeholders at all levels.
- Created and implemented contingency plans to address potential risks.
- Negotiated and managed project budgets to meet goals.
- Led cross-functional teams to successfully complete IT projects.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Managed various IT projects to meet deadlines and customer requirements.
- Served as primary point of contact for external clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction.
- Delivered project proofs of concept compliant with client requests, internal policies and logistical realities.
Service Delivery Manager
VyomLabs India Pvt Ltd
06.2020 - 01.2022
- Attended staff and client meetings and served as liaison to manage operations for account.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Managed multiple Scrum teams with around 20-25 members each during development processes.
- Reviewed solution architecture proposals to provide technical direction to associated personnel.
- Developed and introduced IT strategies to improve operational efficiency.
- Identified and implemented cost-saving measures in IT projects.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Coordinated and led internal and external site team meetings.
- Prospected for leads to build pipeline and convert to sales opportunities.
Service Delivery Manager
IMatter Solutions Sdn Bhd (Malaysia)
08.2019 - 06.2020
- Own the overall Service and Day-to-day customer care in the provisions of those services.
- Manage production service providers to improve performance where the delivered services are not meeting SLA or customer require skills.
- Act as point of contact to interface with multiple stakeholders including client, internal service teams, system vendors on regular basis.
- Maintain and monitor the service level requirement and standard performed by the service providers, handle client’s requirement and issue management.
- Perform high level problem management and escalate and liaise with other service teams to get appropriate support and resources in dealing with problems and risk.
- Conduct monthly report and service review, trend and root cause analysis, identify and lead Continuous
- Improvement Plan and also SIP’s.
Service Manager
Tieto India Pvt Ltd
05.2013 - 07.2019
- Worked as a project manager for multiple projects across country to developed department processes and procedures to boost customer satisfaction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Regular weekly meetings for challenges and new requirements for migration.
- Project status sharing with steering group together with Business Owner and other stakeholders
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings..
- Managed senior-level personnel working in marketing and sales capacities.
Executive Technical Support
Atos Origin India
03.2008 - 11.2012
- I am responsible for Incident Management, Problem Management & Change Management.
- Resolving incident and Problem management user generated requests and queries through ticketing tool.
- Creating new Control-M batch jobs and calendars for scheduling as per the client requirement Maintaining year end calendars in Control-M.
- Implement Business Service Management features of the Control-M solution, including Control-M/Forecast, BMC Batch Impact Manager, and Control-M Self Service
- Identified key technology defects to streamline problem resolution.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Developed and implemented preventive maintenance procedures.
Education
Bachelor of Science - IT
MVLU College of Information Technology
India, Mumbai05.2007
H.S.C - Science
MVLU College
India, Mumbai02.2004
High School Diploma -
N.D Bhuta High School
India, Mumbai04.2002
Skills
- Project Management
- Team Leadership
- Contract Development and Management
- Lead Generation
- Customer Relationship Management
- Budget Controls
- Key Performance Indicators (KPI)
- Performance Tracking and Evaluations
- Timelines and Milestones
- Business Process Re-Engineering
- Project Scope Analysis
- Budgeting and Forecasting
- Cross-Functional Collaboration
- Project Deadlines
- Managing Multiple Projects
- Managing Subcontractors
- Timely Project Completion
- Vendor Sourcing
- Business Development
- Mitigation Projects
Technologies known
BMC ITSM/TSOM
BMC Discovery (ADDM)
Control-M
Service Now
Confluence
JIRA
NetBackup
DevOps
Certification
ITIL V3 Foundation
SIAM Foundation
Accomplishments
Member of Cocteau Project which got Best Client Appreciation Award in Atos.
Got Outstanding Contribution Award in Tieto.
Timeline
Senior Technical Architect
Accord Innovations
08.2023 - Current
Delivery Manager
Vyomlabs Singapore Pte Ltd
01.2022 - 08.2023
Service Delivery Manager
VyomLabs India Pvt Ltd
06.2020 - 01.2022
Service Delivery Manager
IMatter Solutions Sdn Bhd (Malaysia)
08.2019 - 06.2020
Service Manager
Tieto India Pvt Ltd
05.2013 - 07.2019
Executive Technical Support
Atos Origin India
03.2008 - 11.2012
Bachelor of Science - IT
MVLU College of Information Technology
H.S.C - Science
MVLU College
High School Diploma -
N.D Bhuta High School
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