ANH HOANG NGUYEN

• Provided IT support for RHG corporate employees and managing the IT helpdesk site, especially in receiving and distributing requests to appropriate technicians and resolving assigned requests.
• Maintained and deployed hardware, software, and other systems.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Delivered onsite technical support for employees in Singapore office
• Interacted with customers by phone, email, or in-person to provide information.
• Sorted and organized files, spreadsheets, and reports.
• Analyzed problems and worked with teams to develop solutions.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.

This degree gives me the knowledge and skills that are essential for professional IT careers, along with subjects in interactive visualization, games, big data and data mining, interactive 2D/3D graphics and web technologies, mobile technologies, programming and design thinking. Moreover, a degree that provides training in computer science and networking, such as information security, network security, algorithms, and data structures.
Achievement:

• GPA: 6.55/7.00
• Dean's List in Study Period 2020-2022 (6 consecutive semesters)

Co-curricular Activities:

• Member of Australian Computer Society
• Elected to Head of the Program Department for Vietnamese Community at James Cook University in 2022