Ang Jiayi Clarice
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Sales Associate Specialist
EZ-Link Pte Ltd
08.2014 - Current
- Manage corporate accounts, targeting customized card and charm sales.
- Service key account holders on monthly sales.
- Maintain strong customer relationships and provide product recommendations to meet client’s needs.
- Reach out to potential corporate consumers and participate in networking opportunities.
- Follow up with leads through customer service and customer referrals.
- Assist management in developing marketing strategies that effectively showcases products.
- Boost average transaction value through effective cross-selling of related products or services.
Reservations Manager
KingPot Pte Ltd
09.2011 - 07.2014
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Streamlined reservation processes for increased efficiency and improved guest experience.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Responsible for credit note, invoices and receipts
Customer Relations Officer
Citibank Singapore
06.2011 - 08.2011
- Managed frontline customer service, efficiently responding to customer inquiries and resolving issues.
- Enhanced customer satisfaction by promptly addressing and resolving concerns.
Cabin Crew
Singapore Airlines Limited
04.2010 - 05.2011
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
Internship Student
Singapore Technologies Kinetics Limited
06.2009 - 08.2009
- Designed graphics with Graphic User Interface Programming
- Developed a series of codes with Computer Programming
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Education
Diploma in Electronics, Computers & Communication -
Nanyang Polytechnic Singapore
Singapore03.2010
Skills
- Customer Service
- Customer Engagement
- Time Management
- Sales Goals Attainment
Licence
Singapore Class 3 Driving Licence, 2010
Scuba Diving International, Open Water Scuba Diver, 2009
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Sales Associate Specialist
EZ-Link Pte Ltd
08.2014 - Current
Reservations Manager
KingPot Pte Ltd
09.2011 - 07.2014
Customer Relations Officer
Citibank Singapore
06.2011 - 08.2011
Cabin Crew
Singapore Airlines Limited
04.2010 - 05.2011
Internship Student
Singapore Technologies Kinetics Limited
06.2009 - 08.2009
Diploma in Electronics, Computers & Communication -
Nanyang Polytechnic Singapore
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