ANGIE GOH
Singapore
Summary
With over 20 years of experience in the relocation industry, a passion for what I do drives consistent delivery of exceptional results. A hands-on approach has earned the trust of numerous clients relying on expertise to ensure overall organizational success.
Overview
22
22
years of professional experience
Work History
Account Director APAC
Director of Accounts
Remote
10.2020 - 03.2025
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, monthly updates, and proactive problem-solving approaches to retain existing relationships and grow share of business
- Maintain a hands on approach, driving customer sanctification through exceptional service and personalized support. My dedication and commitment to delivering high quality results had earned us a long term partnership with a key client.
- Streamlining process, eliminating inefficiencies and providing timely support to colleagues and team.
- Mentored junior team members for billing accuracy, reservations and fostering a collaborative environment that encouraged professional growth.
- Managed Guest Service team and queues to ensure quick turnaround of problem resolution.
- RFP completion of all information required and discussion with senior leadership on pricing strategy.
- Negotiate with supplier/partners for best rate according to market trend
- Attend relocation conferences or networking event when required
Director of Global Solutions
BridgeStreet Global Hospitality
Singapore
07.2013 - 09.2020
- I am responsible for overseeing the APAC operations to ensure the overall success
- My duties include supporting the daily operations, managing supplier relationships, develop and maintain strong rapport with existing clients as well as working with the BridgeStreet Account Management and Sales teams globally
- Managing Guest and Reservations through RISE and Oscar (handle intern group move for banking clients)
- Attend client and supplier events, (travel to Hong Kong for client review, assist with conducting property viewing)
- Meet with existing clients to resolve issues or trends that may impact the APAC region
- Act as APAC representative to sign rates agreement with suppliers, rate negotiation, commission set up and issue resolution with suppliers to ensure customer satisfaction
- Weekly calls with finance regarding billing and payments, global operation calls for updating and reporting on APAC and maintain weekly MFR reports
- Participate in sales presentation for a potential client in London
- Hiring of extra manpower when needed and conduct appraisal review for teammates through 'Passport to Your Success' system
Manager (Accounting & GES Co-Sourcing)
Deloitte & Touche LLP
Singapore
10.2008 - 05.2010
- I am responsible for providing expatriate relocation services and managing the daily operations of their accounts to ensure that assignee's needs are met in a timely manner through the delivery of high quality service
- Managing the service level of relocation vendors
- Identifying team training needs to maintain a highly efficient team
Senior International Assignment Consultant
Hewlett Packard formerly known as Electronic Data Systems (EDS)
Singapore
09.2005 - 09.2008
- Providing ongoing support to expatriates through cost estimates review, prepare compensation balance sheets, assignment letters, coordination with suppliers to ensure smooth relocation from home to host country
International Assignment Consultant
Cartus
Singapore
04.2003 - 09.2005
- To provide a single point of control and coordination for the various phases of international relocation activities on behalf of the client and to deliver core products and services which include advise on compensation and relocation benefits package to employees
- Managed the relocation of the expatriates from host to home country and support any repatriation
Education
Bachelor of Science - Business and Management Studies (Honors)
University of Bradford Management Centre
01.2000
Diploma - Business Management
Management Development Institute of Singapore
01.1997
Attended 2 years of engineering course
Nanyang Polytechnic
01.1996
GCE O’ levels - undefined
Chung Cheng High School (Branch)
01.1994
Skills
- Effective problem resolution
- Operational efficiency enhancement
- Client relationship management
- Service excellence
LANGUAGES
English
Mandarin for China
Cantonese for Hong Kong
Timeline
Account Director APAC
Director of Accounts
10.2020 - 03.2025
Director of Global Solutions
BridgeStreet Global Hospitality
07.2013 - 09.2020
Manager (Accounting & GES Co-Sourcing)
Deloitte & Touche LLP
10.2008 - 05.2010
Senior International Assignment Consultant
Hewlett Packard formerly known as Electronic Data Systems (EDS)
09.2005 - 09.2008
International Assignment Consultant
Cartus
04.2003 - 09.2005
Diploma - Business Management
Management Development Institute of Singapore
Attended 2 years of engineering course
Nanyang Polytechnic
GCE O’ levels - undefined
Chung Cheng High School (Branch)
Bachelor of Science - Business and Management Studies (Honors)
University of Bradford Management Centre