Ang Hang Kiat (Jack)

Support and Implementation Executive [April 2018 - Jan 2020]

• Handling Hotline Support and on-site implementation
• Solutions involved eMenu (iPad ordering), QR ordering, SmartKiosk and Smart Queue.
• Handling enterprise clients such as Minor Group, Select Group, Zensho, Seoul Garden, Japan Food Holding, Paradise Group, Swensens, Jollibee Singapore /Brunei and etc
• POS integration partner involved Raptor, ePoint, Aloha, Simphony and GPOS
• Sent oversea for AAA client such as Australia, Hong Kong, Malaysia, on cruise, etc

Operation Lead Singapore [Jan 2020 - Sep 2022]

• Promoted as Singapore Operation Lead on Jan 2020.
• Working closely with account management team in handling enterprise clients and ensure customer happiness
• Coordinate and plan schedule for SG operation team in achieving implementation target, improve existing process flow, knowledge transfer to other regions and support central (SG as main branch)
• Collaborate with payment vendors like Nets, Ayden, Stripe and Razerpay
• Work together with Google (GPay App) for online ordering such as setup processes/clear roadblock/share feedback during initial stage of launching solution and setup processes for team members to follow up with Google Operation team in weekly basis
• Taking responsibility of interviewing candidate joining operation team
• Working with development team in achieving success for SmartConnect solution which involved Foodpanda, Grab, Deliveroo
• Provide guidance to Singapore and Malaysia Operation Lead in charge before moving to new role

Regional Operation Lead [Sep 2022 - May 2023]

• Collaborate with Foodpanda team for dine-in QR for Singapore, Malaysia, Taiwan, Hong Kong, Sweden and Philippine
• Coordinate with local onboarding executive, country manager and support central team
• Mainly in charge of Singapore and Malaysia, and guiding other members to handle their respective countries
• Plan, coordinate, apply improvement plan, keep track on progress of each market to ensure GMV of each market
• As result, Singapore had hit target GMV, and Malaysia exceeded target GMV (contribute 70% of total contribution from all countries)
• Flew to Malaysia for 5 weeks to coordinate and analyze nature of market, and flew to Taiwan to ensure SOP and operation flow improvement
• After first quarter, I'm assigned to focus on new market which located at middle east market (Dubai) and work together with Talabat team for dine-in QR solution

• Responsible to fix bugs reported and assigned via JIRA ticketing.
• Planned website development (Frontend UI/UX) and present to manager in weekly basis.
• Coded using HTML, CSS, JavaScript and C# languages.
• Software company which provides enterprise HRMS (Human Resource Management) solution.

• Loaded, unloaded and moved material to and from storage and production areas.
• Maintained work areas by cleaning and straightening for maximum productivity and safety.
• Restocked items on shelves and bins to keep inventory available.
• Performed general housekeeping and cleaning tasks.