Anggun Delisha
Summary
A proven track record in enhancing customer loyalty and driving sales, notably achieving over $650,000 in revenue within 6 months at Apple Inc. Expert in sales strategy development and customer service, I excel in creating personalized solutions and fostering strong relationships. My resilience and interpersonal communication skills set me apart, ensuring consistent success in dynamic retail environments.
Overview
4
4
years of professional experience
Work History
Sales Athlete
Nike
02.2025 - Current
- Enhanced customer loyalty through regular communication, personalised offers, and attentive service.
- Increased sales revenue by fostering strong relationships with customers and providing tailored solutions to their needs.
- Assist the team in executing all daily retail operations to ensure smooth store functioning.
- Stocking the floor while keeping it neat and tidy.
Retail Specialist
Apple Inc.
06.2024 - 01.2025
- Drive results, create owners, and build brand loyalty.
- Conducted live demonstration to customers, introducing new features of Iphone 15 and 16, as well as 30 minutes one-to-one demo sessions of the Apple Vision Pro.
- Bring Apple products, services, and ecosystem to life through personalised recommendations, and answers to customers questions.
- Contributed to 23 business introductions for the Apple Business Team.
- Conducted a daily download presentation highlighting Apple's Business Tool - Business Wallet Pass.
- Drove over $650,000 in sales in 6 months of service.
Pricing Specialist Intern
SATS Singapore Ltd.
10.2023 - 02.2024
- Assisting Commercial Managers in preparation of costing and pricing of various Aviation Airline account menus.
- Assisting Airline officers to maintain prices in SAP system.
- Provide costing and billing charges for Private Jets flying in Singapore.
- Assisting in Airline billing.
Juicer
Boost Juice Bars
12.2020 - 10.2023
- Demonstrated integrity in handling cashiering and money for settlement of sales.
- Worked well under pressure during peak hours to ensure quality drinks are served to customer.
- Displayed great team and cooperation working in teams to ensure daily operations ran successfully.
- Showed flexibility and adaptability when multitasking at different types of assigned tasks.
- Carried out my offered role as Team Leader determinedly and lead my team righteously.
Retail Sales Associate
Toys"R"Us
06.2022 - 12.2022
- Provided excellent customer service by assisting customers with product selection and addressing inquiries.
- Operated the cash register, processed payments, and handled refunds accurately.
- Maintained well-organized and visually appealing merchandise displays.
- Assisted in receiving, unpacking, and restocking inventory efficiently.
- Ensured the store was clean, safe, and welcoming for customers.
- Supported in-store promotions and special events to drive sales.
Waitress
Swensen's
06.2022 - 08.2022
- Keep a consistent standard of service, quality and cleanliness in the dining area in accordance to standard operating procedures.
- Set-up the dining area and service station in preparation for the day's business.
- Promptly and correctly deliver all orders to guests.
- Perform daily and weekly housekeeping and cleaning duties according to schedules.
Education
Diploma in Aviation Management And Services
Temasek Polytechnic
05-2024
O Levels
Punggol Secondary
12-2020
Skills
- Resilience and persistence
- Sales process optimization
- Objection handling
- Sales strategy development
- Closing techniques
- Brand representation
- Time management
- Customer service
Extra-Curricular Activities
Assistant Class Representative | Jan 2021 - Jan 2022
Demonstrated leadership in guiding the class to follow instructions given by lecturers.
Ensured punctuality for everyone by constantly reminding classmates to attend online lectures and reporting time for school and events.
Displayed responsibility in reminding classmates on upcoming assignments due dates.
Values-In-Action in Cambodia | 2019
• Volunteered for a values-in-action 7 days trip to Cambodia to help in improving the state of local schools in Siem Reap, Cambodia. Volunteer work such as building walking pavements, planting trees and building fences using bricks. Donated food and clothes of my own for the donation drive organised by my school for people in need.
Bright Hill Evergreen Home | 2017 - 2019
• Visited the home annually as volunteer work with handling elderlies. Planned and organised activities to carry out and spend time with the elderlies. Carried out housekeeping works around the building during my visits there.
Flag Donation Day
• Participated in Flag Day with my peers in going to allocated places around Singapore to collect donations and spread awareness regarding the charity we were representing.
Food From The Heart
• Volunteered in a food donation drive organised by Food From The Heart. Packed food in bags and personally distributed it to the less fortunate at the doorstep of their housing estates.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
References
Mdm Charlotte Wong, Senior Manager, Apple Jewel Changi Airport
charlotte_wong@apple.com
+65 92358959
Timeline
Sales Athlete
Nike
02.2025 - Current
Retail Specialist
Apple Inc.
06.2024 - 01.2025
Pricing Specialist Intern
SATS Singapore Ltd.
10.2023 - 02.2024
Retail Sales Associate
Toys"R"Us
06.2022 - 12.2022
Waitress
Swensen's
06.2022 - 08.2022
Juicer
Boost Juice Bars
12.2020 - 10.2023
Diploma in Aviation Management And Services
Temasek Polytechnic
O Levels
Punggol Secondary
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