Angel Song Li Qin
Summary
Detailed oriented and versatile professional with experience in logistics coordination, shipment management and purchasing, complemented by a strong background in customer service and hospitality. Skilled in cross-functional collaboration and an ability to adapt quickly and deliver high-quality results.
Overview
8
8
years of professional experience
Work History
Logistics Assistant
Lemo Asia Pte Ltd
09.2021 - Current
- Manage inbound and outbound logistics, including unpacking of incoming goods, packing of outgoing shipments, and preparing all related shipping documentation (invoice, delivery note, COC and packing list).
- Coordinate with freight forwarder and shipping partners to arrange and monitor timely shipments.
- Liaise with clients regarding shipments status, delivery schedules, including pull-in/push-out requests and expediting urgent orders.
- Updating of client open orders reports with accurate delivery dates.
- Perform internal purchasing by coordinating with factory and subsidiary companies to ensure timely delivery.
- Process proforma invoices and monitor customer payment.
- Prepare weekly and monthly reports to track operational performance and for management review.
Customer Care Consultant
T32 Dental Pte Ltd @ Camden Medical Centre
10.2020 - 08.2021
- Responsible for answering incoming calls and assist patients with appointment booking/reschedule appointments upon requests of either the patients or clinic.
- Answering email and Facebook enquiries.
- Follow-up patients' cases with dentists.
- Doing recall list to remind patients that they are due to their routine check-up.
- Provided primary customer support to patients in a fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing patients' needs and resolving concerns.
- Offered advice and assistance to patients, paying attention to special needs or wants.
F&B Reservation Officer
Shangri-La Hotel
06.2018 - 09.2020
- Attending to phone enquiries and follow up on guests' request / enquiries on F&B reservations and membership.
- To clarify their questions and to further advise them accordingly to their needs and wants.
- Responding to email efficiently within a day, manage and resolve customer complaints as well as complete call logs and report at the end of the day.
- Assist in creating pre-payment link for gift voucher as well as managing holidays workshop reservations.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved customer issues quickly and notified Director of F&B immediately when problems escalated.
Administration Officer (Contract)
Manulife Singapore
07.2017 - 01.2018
- Follow-up with clinics regarding clients' medical report.
- Liaise with external taxi company to book a taxi for clients' medical appointment.
- Prepare and professionally package new insurance policies for client delivery.
- Coordinate with external courier company to make sure policies contracts are sent out smoothly.
- Data entry
- Any other duties as per assigned
Education
Diploma - Retail Operation
Singapore Institute of Retail Studies
08.2020
Diploma - Tourism
Tourism Management Institute of Singapore
01.2016
NITEC - Floristry Operations and Management
ITE College Central
12.2014
No Degree - N' Level
Beatty Secondary School
12.2012
No Degree - PSLE
Kheng Cheng Primary School
12.2008
Skills
- Excellent Administrative support
- MS Word / Excel / QAD
- Report preparation
- Professional telephone demeanor
- Logistics coordinating & shipment management
- Order Management
- Purchasing & Internal Procurement
- Client communication & relationship management
- Attention to detail & time management
- Warehouse
Additional Information
Awards and Acknowledgments, Award for leadership back in secondary school. Award for achievement, good leadership and service (eagles) back in 2013. Award for scholarship and bursary back in primary school, secondary school and ITE. Award for being in the top 25% in terms of academic performance in the level and course.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Logistics Assistant
Lemo Asia Pte Ltd
09.2021 - Current
Customer Care Consultant
T32 Dental Pte Ltd @ Camden Medical Centre
10.2020 - 08.2021
F&B Reservation Officer
Shangri-La Hotel
06.2018 - 09.2020
Administration Officer (Contract)
Manulife Singapore
07.2017 - 01.2018
Diploma - Tourism
Tourism Management Institute of Singapore
NITEC - Floristry Operations and Management
ITE College Central
No Degree - N' Level
Beatty Secondary School
No Degree - PSLE
Kheng Cheng Primary School
Diploma - Retail Operation
Singapore Institute of Retail Studies
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