ANGELO CRISOSTOMO
Summary
Experienced professional with a strong foundation in analytical thinking, effective communication, and collaborative teamwork. Demonstrated ability to adapt swiftly to new environments. Enthusiastic about contributing to team success and further honing professional skills. Positive attitude and unwavering commitment to continuous learning and growth drive excellence in every endeavor. Dependent pass holder with 10 years of valuable working experience, eager to leverage expertise and make a meaningful impact in next role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales and Services Consultant
Fitness First Singapore
03.2023 - Current
- Lead creation to a pipeline of prospective clients, following through the sales management and goal setting from a monthly and quarterly basis by converting them into new business as Fitness First members
- (Reaching a YoY goal of increase by 15% overall in 2023)
- Build rapport with prospective members to identify their needs, demonstrate how the facilities and offerings at Fitness First can help to achieve their health and fitness goals
- Actively engage with new and existing members to obtain potential referrals
- Providing support at Front of House to ensure our members receive the unparalleled Fitness First Experience
- Work as a team to successfully exceed the sales target and KPIs
- Tracked progress of each client in secure filling system and diligently following confidential requirements
- Communicates and aligns program policies and procedures with regards to binded contract with the branch
- Aligning Fitness First marketing promotions to proceed as sales enablement structure
- Strategizing and using the promotions tools as a selling point
- Champion customer issues internally and represent the company externally by providing on-call support and any questions with regards to the business operations
Business Operations Manager
Ohana House Food and Beverages
11.2020 - 04.2022
- Report management, managed inventory daily report and monthly expenses & revenue reports by connected POS
- (Monthly actual results, monthly full-year forecasts, quarterly re-forecasts and annual budgets maintenance)
- Customer service has received an average of 85% customer satisfaction, 10% higher than the forecasted plan
- Quarterly planning, develop and lead operations according to market analysis and customer behavior to maximize business revenue with an annual target increase of 5% from capital
- Communicates organization objectives across all departments via regular correspondence and schedules status updates
- Audited operational performance, reassigned tasks, and increased employee efficiency by 60% during set-up and current
- Manage all processes in credit, collections, billing, cash applications, and processing & digital carrier payments to support daily sales operations
- Strategically developed effective promotion and sales campaign to increase sales and profits while managing costs
Operations Store Supervisor
Adidas
11.2017 - 12.2019
- Company Overview: Alabang Town Center (Philippines)
- Awarded with 'Excellence in Customer Service' for reaching customer's satisfaction index by 93% and the highest within the NCR region (2019, QTR2)
- Achieved the 'Most Profitable Store' (2018, December) reaching 22m and 10% higher than the monthly sales target
- Managed monthly sales pipeline to ensure closed sales are on pace to achieve weekly/quarterly forecast
- Collaborated with co
- Manager to ensure that the team meet assigned KPI targets/goal each month
- Managed B2C online purchased transactions, knowledgeable with digital order system (Orderhub, PostCo and SAP)
- Built and executed store promotional plans on a monthly basis by monitoring smooth execution according to compliance guidance procedure
- Drive monthly coaching product strategy and customer feedback development session for sales associates
- Designed daily store operations, rostering, stock management, loss prevention and visual merchandising
- Developed, validate and follow-up on store area business strategy, selling guidelines and financial performance
- Collaborate with various internal stakeholders including the area manager, regional chief retail officer, internal control, procurement and IT and to ensure consistent implementation of the group's retail operations
- Assisted in daily cash control (shift basis), credit and petty cash controls
- Alabang Town Center (Philippines)
Retail Store Manager
Nike Stadium
04.2016 - 10.2017
- Company Overview: Glorietta (Philippines) - Hired for a Project
- Effectively changed the work concept from Nike basketball to a full running concept
- Achievement of supervision change process from product knowledge, branding awareness and sales technics cadence down to employees made within one month
- Maintaining strong monthly sales focus and KPI driving with a proven track record
- With a sales tracking percentage of minimum 98% to a maximum of 103% closed target on a monthly basis
- Trained in Nike products to coach in-house retail Sales associate on how to up-sell and cross-sell during a customer experience
- Coaching and guiding the team to develop skill sets and customer service levels to match the premium product range
- Ensured promotions are accurate and in tune with organization compliance standards
- Supervise retail team to strive towards excellence as established in store strategic plan on a monthly basis
- Team up with the internal R&D team to best promote the brand's products in store
- Work closely with the Visual Merchandising team to maintain top visual and merchandise display
- Implement journey plan of the branch promotional and marketing activities in accordance with market and product strategy
- Glorietta (Philippines) - Hired for a Project
Restaurant Manager
Al Jassim Group of Company
08.2013 - 02.2015
- Company Overview: Quizno's Sub (Doha, Qatar)
- Prepare required paperwork in relation to stock and sales, prepare employee pay and time-sheets
- Manage cash balances and minimize wastages
- Ensure 100% compliance in accordance to company store guidelines
- Perform inventory management and stock control including weekly stock take and reports
- Analyze the weekly sales and inventory report to improve the business
- Deliver a high standard of service when dealing with products, sales and enquiries
- Directly supervise and coordinate the activities of workers engaged in preparing and serving food
- Ensure safety procedures are followed to prevent injury
- Monitor the products needed for the ongoing operation of the store and checking all the expiration dates of the products to ensure freshness and quality
- Resolve customer complaints regarding food service
- Quizno's Sub (Doha, Qatar)
Procurement Administrator
Manila International Airport Authority
09.2009 - 07.2013
- Fulfilment of IT purchasing processes and procedures for users (Engineers and Architects)
- Tracks, troubleshoots and resolves procurement system issues following established guidelines and procedures, escalates technical issues to the appropriate level and resources within IT
- Managed the purchase order process from start to finish for all responsible budgets and ensure correct process for accounting procedures
- Enter supplier response details in software system/Excel reports
- Performed pre and post-award reviews of subcontracts and purchase order files to ensure compliance with applicable laws, regulations and procedures
- Ensure process improvement in terms of procedures, training, compliance management within the team
- Performs a variety of special projects and assignments in assigned area including the implementation and coordination of assigned program components and assists with the development of procedures
- Diligently working through procurement requests via the IT service management system
- Solution designing of equipment requirement for projects with
- Survey price quotations of materials as required by the engineers prior to preparation of budget/project cost
- Handle inquiries from existing and new clients and provide details about the products offered by them over the phone or via e-mails and building good customer relationships
Computer Technician
De La Salle University
01.2008 - 12.2009
- Installing, maintaining and troubleshooting local area networks, wide area networks and data communication equipment
- Upgrade existing hardware and software programs
- Analyze and fix network related problems reported by students/employees
- Manage data backup and retrieval process
- Set up audio-visual equipment for meetings and workshops
- Carry out daily preventive and corrective maintenance of AV systems
- Routine servicing and maintain effective functioning of all equipment (AV/M&E)
Education
Computer Technology
De La Salle University
01.2009
Skills
- Excel - Advanced level
- PowerPoint Proficiency
- Oracle Database Expertise
- Intermediate Salesforce Expertise
Certification
General Course IELTS
Timeline
Sales and Services Consultant
Fitness First Singapore
03.2023 - Current
Business Operations Manager
Ohana House Food and Beverages
11.2020 - 04.2022
Operations Store Supervisor
Adidas
11.2017 - 12.2019
Retail Store Manager
Nike Stadium
04.2016 - 10.2017
Restaurant Manager
Al Jassim Group of Company
08.2013 - 02.2015
Procurement Administrator
Manila International Airport Authority
09.2009 - 07.2013
Computer Technician
De La Salle University
01.2008 - 12.2009
Computer Technology
De La Salle University
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