Angellin Chaw Pik Ping
Singapore
Summary
Experienced in a fast-paced retail environment, honed skills in team leadership and operational efficiency. Seeking to transition into a new field and eager to utilize transferrable skills in a new and challenging role. Strong focus on interpersonal skills, quick learning, and adaptation. Thrives in dynamic work environments. Expertise lies in ensuring operational efficiency and customer satisfaction, demonstrated through hands-on experience in managing schedules and resources. Ready to further develop organizational and leadership skills to contribute effectively in the [Desired Position] role.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Choon Heng Logistics Pte Ltd
03.2022 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Personal Assistant
Prudential Life Insurance
11.2020 - 03.2022
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Accounts Executive
Mekong International Pte Ltd/ Aspen Resources Pte Ltd/ Xtrada Pacific Pte Ltd/ Ok Ok Pte Ltd
02.2015 - 02.2020
- Handling 3 sets of AR, AP and GL: Human Resources for Crew/Engineering Division, Metal & Trading Division and Retails Drinks Division
- Analyze the Management report for reporting to management
- Submit Company Cash Flow projection fortnightly/ and updating as and when required
- Quarterly GST preparation for submitted to IRAS
- Prepare Year end closing and arrange Audit schedule
- Liaising with Financing Institute for loan matters
IT Specialist & Administrator
Trendy Egg Distributor
09.2014 - 02.2015
- Handling Implementation of Time Attendance System, Payroll System (Sage Easypay) and ERP System (Navision)
- Dealing with vendor for IT Outsource, IPTV system and Office 365 mail system
- Handling daily problem facing by the admin staff on Excel or their work procedure
Administrator Finance & IT Department Forwarding & Logistics
Marquis Services Pte Ltd
05.2013 - 08.2014
- Handling account matters: in-charge of Account Receivable and Account Payable, Prepare GST report for Finance Director Submission
- Using software MYOB
- Analyze Profit & Loss of each job/project; submit to Finance Director if there is any Loss case
- Administrator job for Uniform, Inventory Equipment and Stationery, arrange courier service, maintain the smart touch system and calculate Overtime for submission to Payroll
- Prepare Expenses Report: Electricity & Water Usage, Vehicle and Vessel Diesel report
Admin Executive Agency Department Shipping Chain dealer
Panwood Engineering Pte Ltd
01.2011 - 04.2013
- Handling account matters: in-charge of Accounts Receivable and Account Payable, planning for cash flow and etc
- Analyze Costing of the sales and report in the monthly meeting
- Arrange supply boat & launch for deliver shipspare, store, provision and bonded store to supply through OPL or anchorage
- Arrange cargo shipment to overseas and liaise with forwarder
Education
Bachelor of Science - Computer Information Systems
UNIVERSITY OF LONDON
SINGAPORE05-2009
Skills
- Customer service
- Strong work ethic
- Office administration
- MS office
- Client relationship management
- Strong problem solver
- Effective conflict resolution skills
- Decision-making
- Problem-solving
- Attention to detail
- Quick thinking
- Software implementation
- Time management
- Time management expertise
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Assistant Manager
Choon Heng Logistics Pte Ltd
03.2022 - 03.2025
Personal Assistant
Prudential Life Insurance
11.2020 - 03.2022
Accounts Executive
Mekong International Pte Ltd/ Aspen Resources Pte Ltd/ Xtrada Pacific Pte Ltd/ Ok Ok Pte Ltd
02.2015 - 02.2020
IT Specialist & Administrator
Trendy Egg Distributor
09.2014 - 02.2015
Administrator Finance & IT Department Forwarding & Logistics
Marquis Services Pte Ltd
05.2013 - 08.2014
Admin Executive Agency Department Shipping Chain dealer
Panwood Engineering Pte Ltd
01.2011 - 04.2013
Bachelor of Science - Computer Information Systems
UNIVERSITY OF LONDON
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