ANGELITO BERBER
Summary
Experienced telecommunications engineer leader with 23 years of proven success in technical support management. Skilled in leading and supervising teams across diverse regions, fostering effective communication, and implementing strategic problem-solving initiatives. Proficient in facilitating Proof of Concept processes and training technical support engineers across the Asia-Pacific region. Well-versed in wireless technologies, network design, radio frequency and microwave. Technical writer specializing in product documentation and root-cause analysis. Skilled in writing technical training program.
Overview
23
23
years of professional experience
1
1
Certification
Work History
HEAD OF TECHNICAL SUPPORT, APAC
CERAGON NETWORKS APAC SINGAPORE PTE LTD
01.2008 - Current
- Oversaw KPIs for customer trouble tickets
- Successfully secured SLA and professional services fees, including training and hardware/software onboarding, totaling USD1.5M in 2023
- Contributed to region achieving USD11.7M in professional services for network rollout in 2023
- Managed and supervised Technical Support Engineers across Asia Pacific
- Assigned and trained Technical Support Engineers in Presentation, Training, Customer Technical Support across Asia-Pacific
- Acted as Level 3 escalation point for technical support across Asia Pacific region
- Analyzed network faults and provided resolutions as Network Fault Analyst
- Provided on-site and remote support for operation, commissioning, troubleshooting, and maintenance of all Ceragon products and projects
SENIOR ENGINEER
SMART COMMUNICATIONS INC.
2001 - 2008
- Led engineering efforts across Nueva Vizcaya, Ifugao, Isabela, and Quirino as Engineer-In-Charge
- Acted as Transmission and Broadband Point Person for Region 2
- Managed planning, dimensioning, and engineering of transport facilities
- Executed installation, commissioning, integration, testing, acceptance, and ongoing operation & maintenance of transport network facilities and access network elements
- Spearheaded fault management, escalation processes, and network fault analysis
- Led site acquisition efforts and maintained external relations
- Oversaw database administration tasks
FULL-TIME FACULTY
LA FORTUNA COLLEGE
06.2001 - 11.2001
- Instructed Mathematics courses including College Algebra, Plane Trigonometry, and Engineering Economy
- Developed curricular materials such as grades, syllabi, and modules
- Engaged in community extension services
Education
Bachelor of Science in Electronics and Communications Engineering -
Wesleyan University of The Philippines
PhilippinesSkills
- Customer Focus
- Proof of Concept
- Technical writer for product documentation
- Technical writer for training program
- Network Management System
- Network Design
- Microwave
- Radio Frequency
- Ceragon IP-10, IP-20, IP-50 Families
- Training and Development
- Technical Proficiency
- Problem-solving and Analytical Skills
- Adaptability and Stress Management
- Ethical and Professional Standards
- Team Collaboration
- Leadership and Management
- Project and Process Management
- Communication Skills
Certification
- MEF Carrier Ethernet Certified Professional, Passed – 2018
- Cisco Certified Network Associate (CCNA), Passed – 2017
- Certified Electronics and Communications Engineer – Philippines, Passed – 2000
Accomplishments
- Breakthrough Award – Out-of-the-Box Idea for initiating and implementing of Broadband Repeater Sites
- Best Customer Service Award – Provided excellent services to clients
Affiliations
- Member Institute of Electronics and Communications Engineers of the Philippines (IECEP) Inc.
Timeline
HEAD OF TECHNICAL SUPPORT, APAC
CERAGON NETWORKS APAC SINGAPORE PTE LTD
01.2008 - Current
FULL-TIME FACULTY
LA FORTUNA COLLEGE
06.2001 - 11.2001
SENIOR ENGINEER
SMART COMMUNICATIONS INC.
2001 - 2008
Bachelor of Science in Electronics and Communications Engineering -
Wesleyan University of The Philippines
- MEF Carrier Ethernet Certified Professional, Passed – 2018
- Cisco Certified Network Associate (CCNA), Passed – 2017
- Certified Electronics and Communications Engineer – Philippines, Passed – 2000
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