Angelique Ding
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Interior Designer
Ciseern
02.2024 - 07.2024
- Designed floor plans and material boards for review and presentation.
- Developed space planning concepts, color palette selections, and textile presentations.
- Assist in coordination of renovation works ensuring works are according to planned schedule and specifications.
- Conducted site visits and meetings with clients to gather necessary information for successful project execution.
- Produced detailed cost estimates and coordinated with vendors to deliver budget-friendly solutions.
Senior Sales Support Specialist
Bridge for Business Pte. Ltd.
02.2022 - 02.2024
- Provided exceptional pre-and post-sales support, ensuring smooth transactions and ongoing customer engagement.
- Increased sales support efficiency by streamlining processes and implementing new strategies.
- Enhanced customer satisfaction through timely resolution of issues and effective communication.
- Assisted in the development of sales presentations, proposals, and contracts to secure new business opportunities.
- Mentored junior Sales Support Specialists in the implementation of best practices, fostering a culture of collaboration and professional growth.
- Served as a reliable resource for product knowledge, enabling the sales team to address client inquiries confidently and accurately.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Barista
Starbucks Singapore
03.2018 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Intern
Universal Studios Singapore
12.2018 - 02.2019
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Event Crew Member
Various
01.2016 - 01.2018
- Promoted safety at events by monitoring guest behavior and reporting any concerns or issues to supervisors.
- Assisted in the efficient setup and breakdown of event spaces, leading to smooth transitions between activities.
- Actively participated in pre-event meetings and training sessions to stay informed on event procedures and requirements.
- Adapted to various event types and environments, showcasing versatility as a valuable member of the crew team.
- Aided in the registration process for attendees, ensuring an efficient check-in experience for all guests.
Education
Higher Nitec - Events Management
ITE College Central
2019
'O' Levels -
Teck Whye Secondary
2016
Skills
- Client Communication
- Customer Complaint Resolution
- Excellent Communication
- Active Listening
- Teamwork and Collaboration
- Problem-Solving
Accomplishments
Starbucks / Partner of the Quarter 2021
Singapore Grand Prix / Participated as Crew 2016+2017
ITE / Participated in Fairground ITE 2017
ITE / Participated as Crew Campus Gamefest 2017
Reebok / Participated as Helper Spartan Race 2016
Ling Kwang Home / Planner and Volunteer for event 2016
Timeline
Interior Designer
Ciseern
02.2024 - 07.2024
Senior Sales Support Specialist
Bridge for Business Pte. Ltd.
02.2022 - 02.2024
Intern
Universal Studios Singapore
12.2018 - 02.2019
Barista
Starbucks Singapore
03.2018 - 07.2021
Event Crew Member
Various
01.2016 - 01.2018
Higher Nitec - Events Management
ITE College Central
'O' Levels -
Teck Whye Secondary
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