ANGELINE LEE
Singapore
Summary
Experienced customer service with over 6 years of experence in Logiscs. Excellent reputaon for resolving problems, improving customer sasfacon, and driving overall operaonal improvements. Connsistenly saved costs while increasing profits. Proficient Shipping Coordinator adept at keeping teams moving quickly and accurately to achieve shipping goals. Organized and detailoriented with strong management of resources and dealines. Brining 6 years of experse in related roles.
Overview
25
25
years of professional experience
Work History
Sales Coordinator
Resonac Asia Pacific Pte Ltd
09.2021 - Current
- Assist sales team to prepare SO and PO in D365 system.
- Liaise with factory for the shipment delivery schedules.
- Arrange Sea, Air shipment and truck collection. Issue invoice and packing list.
- Arrange shipment with forwarder. Check permit
- Do monthly closing report for consignments, key AP and AR billing.
- Assist account department for the audit documents.
- Additional responsibilities assign by Manager
- Cultivated strong relationships with clients, resulting in improved customer satisfaction and loyalty.
- Resolved customer issues promptly by identifying root causes and implementing corrective actions.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
CUSTOMER SERVICE EXECUTIVE
Access World Logistics (Singapore) Pte Ltd
03.2014 - 01.2021
- Communicated effectively to appease angry customers by suggesting the best ways to resolve service and billing issues
- Collaborated with team members to implement new initiatives for customer service and exceeded team goals
- Worked in a vibrant environment and collaborated with team of 8 customer relations professionals to meet the needs of customers
- Issued more than 15 warehouse receipts per day
- Maintained up-to-date lists to accurately calculate shipping, shortage and demurrage costs
- Handle day-to-day shipping and receiving overseeing more than 10 packages per day
- Maintained department procedures manual detailing processing requirements for each individual account
- Reported customer feedback to management, including any signs of customer dissatisfaction
- Verified accurate account invoicing through collaboration with accounting department
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments
- Coordinated resolution of issues with supply chain participants, including warehouses, sales brokers and carriers
PURCHASING CUM HR AND ACCOUNTING ASSISTANT
Meridionale Impian Singapore Pte Ltd
08.2008 - 02.2014
- Prepare purchase order and delivery order
- Source, select and negotiate for the best purchase package with suppliers
- Liaise and follow up with suppliers to ensure on-time delivery
- Maintain Vendor relationships and assist in building effective partnerships
- Manage and update suppliers' products, pricing and quotation to system
- Prepare monthly purchase reports
- Handle day-to-day data entry of supplier invoices to accounting system
- Perform Project Costing
- Prepare payment vouchers and cheques to suppliers and ensure the amounts payable are correct and properly authorized before payments are made
- Provide administrative and operational support
- Handle paperwork from medical and insurance vendors
- Purchase office supplies
- Handle phone calls, filing and photocopying
- Consolidate and process claim submission
- Checking of employee leave records and attendance
- Process employee payroll
- Organize and arrange HR activities (i.e
- Annual dinner, social gathering, company functions)
ADMINISTRATION EXECUTIVE
Iguakarz Pte Ltd
10.2006 - 07.2008
- Handles vehicle hire purchase loan applications
- Handles vehicle flooring, loans and financing
- Maintain customer accounts, transfer and screening
- Monitor and maintain vehicle hire purchase collections
- Perform filing and administrative duties
- Update customers' car installments
- Process payment and check preparation
- Pursue and follow up on debtors & creditors
- Prepare P&L report
- Maintain proper filing of payment vouchers & invoices
- Handles incoming calls & mails
BRANCH SUPERVISOR
Houseproud Pte Ltd
01.2003 - 08.2006
- Promote sales and memberships
- Maintain good relationship with branch members
- Attends to customers' enquiries
- Sell and promote range of products to walk-in customers
- Train, motivate and develop retail team
- Handles staffs allocation and schedule
- Perform stock-taking and daily closing
- Keep track of staff attendance and leave
BRANCH SUPERVISOR
Memory Lane Pte Ltd
05.2000 - 12.2003
- Interact with customers and promote sales
- Handled staff schedule, stock-taking and daily closing
- Perform related functions pertaining to manage shop
- To keep track of staff attendance and leave
- Train, motivate and develop retail team
Education
N LEVEL -
Peirce Secondary School
Singapore01.1999
PSLE -
Jing Shan Primary School
Singapore01.1994
Skills
- Team Player
- Excellent Communication Skills
- Strong Work Ethic
- Microsoft Office
- Microsoft Excel
- Microsoft Word Expert
Timeline
Sales Coordinator
Resonac Asia Pacific Pte Ltd
09.2021 - Current
CUSTOMER SERVICE EXECUTIVE
Access World Logistics (Singapore) Pte Ltd
03.2014 - 01.2021
PURCHASING CUM HR AND ACCOUNTING ASSISTANT
Meridionale Impian Singapore Pte Ltd
08.2008 - 02.2014
ADMINISTRATION EXECUTIVE
Iguakarz Pte Ltd
10.2006 - 07.2008
BRANCH SUPERVISOR
Houseproud Pte Ltd
01.2003 - 08.2006
BRANCH SUPERVISOR
Memory Lane Pte Ltd
05.2000 - 12.2003
N LEVEL -
Peirce Secondary School
PSLE -
Jing Shan Primary School
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