Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Angeline Entico

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

An accumulated 10 years of various experiences in the F&B industry allowing myself to grow dynamically and be adaptive to environments.

Overview

15
years of professional experience

Work History

Super Loco Customs House

Senior Assistant Manager
04.2017 - Current

Job overview

  • Reviewed monthly sales and gross profit, increased Nett Revenue by average of 67.7% this year.
  • Experienced manager with in-depth knowledge of customer preferences and guest satisfaction. Proven track record of building high-performance teams with excellent customer hospitality skills exceeding great service rating by 5.1% for 2 years target was 4.5%.
  • Handling negative guest feedback to win over guests to patronise the restaurant again.
  • Managed team of 14 employees and closely monitored their skills, coaching and developing team members proven succeed team promotion rate.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and hospitality procedures.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Planned team-building exercises to increase employee morale and positive performance, maintaining consistent overall customers satisfaction rate increased by 20% yearly.
  • Monthly outlet performance report by monitoring finding ways for improvement contributing growth on sales.

Super Loco Robertson Quay

Floor Manager
02.2017 - 01.2020

Job overview

  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.

Screening Room

Lead Bartender
02.2015 - 01.2017

Job overview

  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Consulted with managers to organize special events.
  • Kept alcoholic beverages well-stocked and organised to meet expected demands.
  • Took customer orders and capitalised on opportunities to sell special beverage and food options.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand achieving low variance weekly

Screening Room, La Mamounia

Server
01.2012 - 06.2015

Job overview

  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Pavilion Hotel

Receptionist
04.2011 - 12.2011

Job overview

  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

La Nona & La Villa

Host | Intership Student
03.2010 - 06.2010

Job overview

  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Senso Ristorante

Internship Student
01.2010 - 03.2010

Job overview

  • Examined and double-checked food orders to verify items ordered by customers.
  • Adhered closely to food safety standards and restaurant sanitation regulations.
  • Cleaned and maintained dining area and condiment stations.
  • Delivered food to guest tables with timeliness and efficiency.

Education

Lyceum of The Philippines University

Bachelor of Arts from Hospitality And Recreation Marketing
03.2011

University Overview

Quezon City Academy
Philippines

High School Diploma
03.2007

University Overview

Skills

  • Scheduling and Coordinating
  • Corrective Actions
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Motivational Leadership
  • Performance Tracking and Evaluations
  • Customer Service Process and Guest Investment
  • Administration and Reporting

Timeline

Senior Assistant Manager
Super Loco Customs House
04.2017 - Current
Floor Manager
Super Loco Robertson Quay
02.2017 - 01.2020
Lead Bartender
Screening Room
02.2015 - 01.2017
Server
Screening Room, La Mamounia
01.2012 - 06.2015
Receptionist
Pavilion Hotel
04.2011 - 12.2011
Host | Intership Student
La Nona & La Villa
03.2010 - 06.2010
Internship Student
Senso Ristorante
01.2010 - 03.2010
Lyceum of The Philippines University
Bachelor of Arts from Hospitality And Recreation Marketing
Quezon City Academy
High School Diploma
Angeline Entico