Angeline Chew

• Led end-to-end sourcing events, including RFI, RFP, and RFQ processes.
• Created evaluation criteria and negotiation strategies to enhance decision-making effectiveness.
• Led structured contract negotiations and award processes to optimize value realization.
• Maintained transparency and comprehensive documentation of sourcing decisions for accountability.
• Conducted supplier due diligence and risk assessments to mitigate potential risks.
• Aligned contractual risk clauses with regulatory and security requirements.
• Managed contract lifecycle and repository governance to maintain compliance.
• Monitored contractual obligations and service delivery commitments for adherence.

• Managed effective third-party risk and contract management.
• To restructuring and streamlining third party and vendor management control framework within Bank’s Financial Market.
• Managed and controlled third-party risk management, collaborating with Group Supply Chain Management, Third-Party Risk Team, and relevant stakeholders to ensure compliance with Group’s Risk Policy and Procedures.
• Enforced principles of transparency, accountability, and integrity in contract and vendor management processes, ensuring vendors clearly understood requirements and expectations of Bank’s stakeholders.
• To manage the development and implementation of the standards for non-outsourcing third party contracts, including terms, conditions and provisions of contract, payment terms, vendor obligations to safeguard the bank’s interests and mitigate operational, security and legal risks with a long-term view to mature and streamline vendor contract administration.
• Established systematic evaluation criteria and matrices to enhance vendor performance assessment.
• Reviewed and improved process flows for vendor sponsorship to promote digitalization, enhancing process efficiency and supporting cost-saving initiatives.
• Managed and monitored user access creation, modification, and deletion per operational procedures.
• Executed review and assessment of vendor platform access and Straight2Bank user access in compliance with bank security policies.
• Working closely with Information Technology user security onboarding team for vendor’s platform access migration to the bank’s access platform to comply with the security monitoring policy.
• Banking/Financial Industry

• Streamlined operations and administration of the Business Administration & Control Department; Directed efficient responsibilities by staff; Enhanced Bank services to customers; Supported Management and ensured adherence to established rules, Service Level Agreements, and regulatory requirements.
• To restructure and streamline outsourcing third party and vendor management control framework of the bank.
• Managed and controlled fixed assets of the bank, ensuring optimal utilization and compliance with financial protocols.
• Controlled inventory and coordinated with stakeholders to develop procurement management processes in line with operational procedures.
• To enforce the Bank’s principles of transparency, accountability and integrity in contract and vendor management processes to ensure that vendors have a clear understanding on the requirements and expectations of the Bank’s stakeholders.
• To manage the development and implementation of the standards for outsourcing and non-outsourcing third party contracts, including terms, conditions and provisions of contract, payment terms, vendor obligations to safeguard the bank’s interests and mitigate operational, security and legal risks with a long-term view to mature and streamline vendor contract administration.
• To develop and implementation of criteria and matrices to ensure the performance of vendors while maintaining a relentless focus on vendor delivery improvement and to ensure appropriate escalation and crisis management procedure are in place and periodically involve testing of the procedures in adherence to SLA and on-going benefit of the relationship of the bank.
• To control, monitor and approve the overall operations of budget and expenditure payment, general ledger analysis and bank reconciliation in Expense Management for the bank.
• Responsible for managing cash and accounting Budget Forecast for Financial Year.
• Streamlined and controlled cash budget and cash flow monitoring framework to enhance financial oversight and ensure liquidity management.
• To supervise monthly financial trend analysis and financial reporting to management.
• To monitor and control billing management processes align with the financial forecast and budget.
• To monitor and analyze business and operations initiatives to identify the business and application physical security risks, review the specified requirements and assess the control implementation to ensure physical security risks are managed.
• Developed training awareness on physical security program to foster a secure development culture, minimizing defects and mitigating risks to the bank.
• To monitor feasibility studies on recommendations and execution of new development assignment within the bank.
• Establish proper structure in the department that promotes accountability and transparency, promote a sound compliance culture which reinforces ethical, prudent and professional behavior.
• Establish and improve on key control aspect in departmental RCSA of the operations to ensure compliance with corporate requirements and risk mitigation thus reducing fraud losses/write-off and adjustments.
• Timely reporting of potential/actual breaches to the respective departments and Head Office.
• Address actual or suspected breaches of regulatory requirements or internal policies in a timely and appropriate manner.
• Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls in the department.
• Effectively oversee the transaction processing as well as department activities and ensure that the required tasks are completed within the expected time frame and operations are carried out accordance with operating procedures.
• Oversees day to day support and advice in the department for transactional/reporting activities.
• Oversees the resolution of routine/day to day issues and provide support to Bank and SMBC group of companies with regards to customer enquiries, investigations and problem solving.
• To maintain a healthy and highly motivated team whilst encouraging teamwork.
• Work closely with other respective operations team to resolve any exceptions or queries.
• Proactively share new ideas and concepts to improve operational process.
• Oversees the review of operating procedures and maintaining of processes.
• To work effectively both independently and as part of a team with minimal supervision from Management.
• To support Bank activities interrupted by an emergency/crisis and coordinate Bank Business Continuity Management (BCM) on departmental business Impact analysis and assessment.
• Worked in banking and financial services sector.

• Managed the effective operation and administration of the Operation Planning Department, ensuring efficient discharge of duties by staff and continuous review and upgrade of the Bank’s services to customers.
• To provide leadership, guidance and support to the management and department to achieve annual objectives and deliverables.
• To develop and operationalize sustainable growth strategy of the business by formulating and implementing initiative which supports the strategy.
• To support operational strategy and ensure that the operational activities meet the organizational requirements.
• Evaluate performance and guide subordinates in terms of operational processes, skills and technical know-how in order to improve the staff productivity and to maintain consistency in operational support and delivery.
• Execute human resource strategy i.e. implement succession plan, maintain low staff attrition rate, reward and recognize high performers including maintaining a healthy and highly motivated team whilst encouraging teamwork.
• Establish proper structure in the department that promotes accountability and transparency, promote a sound compliance culture which reinforces ethical, prudent and professional behavior.
• Established key controls in departmental RCSA processes to ensure compliance with corporate requirements and mitigate risks of fraud losses/write-offs.
• Timely reporting of potential/actual breaches to the respective departments and APAC branches.
• Resolved actual or suspected breaches of regulatory requirements or internal policies promptly.
• Re-engineered business processes to enhance customer service and strengthen controls in the department.
• Effectively oversee the transaction processing as well as department activities and ensure that the required tasks are completed within the expected time frame and operations are carried out n accordance with operating procedures.
• Oversees the resolution of routine/day to day issues and provide support to APAC branches and SMBC group of companies with regards to customer enquiries, investigations and problem solving.
• Implementation of Incident reporting process and oversee the defect and/or complaint management process.
• Work closely with other respective operations team to resolve any exceptions or queries.
• Proactively share new ideas and concepts to improve operational process.
• Oversees the review of operating procedures and maintaining of processes.
• To implement and manage organization budget management framework.
• To participate and manage organization project management.
• To work effectively both independently and as part of a team with minimal supervision from Management.
• To support Bank activities interrupted by an emergency/crisis and implement Bank Business Continuity Management (BCM) on bank’s business Impact analysis and assessment.
• Drove continuous KAIZEN initiatives to foster operational improvements across the Bank.
• Banking/Financial Industry

Operated and administered the bank expense management and facilities management systems.

• Led cross-functional teams to implement operational improvements and strategic initiatives.
• Oversaw project timelines and resource allocation for multiple departmental projects.
• Developed training programs to enhance team skills and operational efficiency.

Managed effective operation and administration of company office.
Supported Southeast Asia and Pacific General Manager in departmental oversight.
Monitored core units' functional needs to optimize workflows and procedures.
Facilitated process efficiency and quality assurance across departments.

• Managed regional office operations and ensured compliance with company policies.
• Coordinated team activities and scheduled meetings to enhance communication.
• Oversaw budget planning and resource allocation for regional projects.

Directed the implementation of ISO 9001:2000, supporting the Chief Executive Officer and Chief Nursing Officer in monitoring departmental needs for efficient operations.

• Directed operational strategies to enhance patient care and service delivery.
• Managed cross-departmental teams to streamline workflow and improve efficiency.
• Oversaw budgeting processes and resource allocation for various medical departments.

Delivered administrative support to business development division for enhanced operational efficiency.
Assisted managing director in closely monitoring office administration functions across core units.
Streamlined procedures to ensure quality workflows and efficient processes within the organization.

• Oversaw strategic planning initiatives to align with corporate goals.
• Led cross-functional teams in developing new pharmaceutical products.
• Managed compliance with regulatory standards and industry guidelines.

To oversee and provide administration support to Kuala Lumpur Office and Project Management. To support Managing Director to monitor closely office administration function needs of the core units in the company to achieve efficient and quality flows and procedures

• Managed office supplies and maintained inventory levels for efficient operations.
• Coordinated meetings and prepared agendas to streamline communication across teams.
• Assisted in implementing office policies to improve workplace organization.

Supported the Office Administration Manager in identifying office function needs for core units.

• Managed daily office operations and maintained organized filing systems.
• Assisted in scheduling appointments and coordinating meetings for senior staff.
• Prepared and edited documents, reports, and presentations for client meetings.