Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Restaurant Manager
Gotti Italiano
11.2022 - Current
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Bar Manager
thirty six brewlab and smokehouse
09.2018 - 11.2022
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Outlet Operations Manager
blue lotus kitchen and bar
01.2018 - 06.2018
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Floor Manager
lucha loco
08.2016 - 01.2018
Managed team of 5-6 employees to maintain smooth-running operations of shop floor.
Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Made personal recommendations for customers by sharing product knowledge and demonstrating product.
Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
Assistant Manager
brusselssprouts
01.2011 - 07.2016
Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.