Angela Bo

Lead Management & Business Growth

• Spearheaded InvoiceNow division, driving adoption across Singapore and Malaysia markets.
• Secured a $2M deal with a major bank (SG & MY), expanding market presence.
• Led cross-functional teams (IT, Business Development, Customer Service) to ensure seamless execution and alignment with business goals.

Strategic Partnerships & E-Invoicing Leadership

• Strengthened relationships with banking partners and internal stakeholders, fostering long-term collaborations.
• Engaged in high-level strategic discussions with banks and financial institutions to establish financing programs.
• As E-Invoicing Lead for SG & MY, facilitated company expansion by securing Peppol accreditation in Malaysia.

Operational Excellence & Team Leadership

• Developed and implemented operational standards, policies, and procedures to enhance efficiency.
• Provided strong leadership to boost team productivity, morale, and professional growth.
• Mentored junior team members, supporting skill development and career progression.

Project & Process Innovation

• Managed large-scale projects, introducing new systems, tools, and processes to meet ambitious objectives.
• Achieved operational excellence by streamlining workflows and implementing best practices.
• Collaborated cross-departmentally to drive organizational success as a unified team.

• Managed full client lifecycle for SME borrowers
• Brokered tailored financing solutions, maintaining 100% client satisfaction
• Developed new business pipelines through strategic partnerships
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.

• Established B2B corporate housing portfolio from ground up
• Created complete leasing cycle processes and documentation
• Achieved top performer status within 3 months
• Kept current on industry trends and best practices through ongoing professional development opportunities, ensuring optimal performance as an Assistant Leasing Manager.
• Increased tenant satisfaction by addressing concerns promptly and efficiently.
• Negotiated lease terms with potential tenants, securing favorable agreements for both parties.

• Managed MNC and public sector accounts, exceeding sales targets
• Negotiated corporate travel contracts and volume agreements
• Served as primary escalation point for client issues
• Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
• Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
• Established long-lasting relationships with key clients through effective account management and consistent communication.

• Second-in-command for 7-member corporate travel team
• Managed portfolio of 30+ MNC/SME accounts
• Coordinated international business delegations and events
• Negotiated with vendors to secure the best deals on accommodations, transportation, and activities for clients.
• Increased customer satisfaction by tailoring travel packages to individual preferences and needs.
• Coordinated complex itineraries involving multiple destinations, flights, hotel bookings, car rentals, and activities.
• Developed strong relationships with clients, resulting in repeat business and referrals.

• Led international tour groups of 40-50 members worldwide
• Developed customized travel experiences
• Conducted staff training and handled emergency situations

• Consistently exceeded sales quotas by 10-15%
• Provided consultative sales approach to match client needs
• Established strong client relationships for increased customer loyalty and repeat business.
• Provided exceptional customer service, addressing concerns promptly and professionally.