Angel Yeo
Summary
Dynamic and dedicated professional with a strong background in customer service at O' Coffee Club. Proven ability to enhance guest experiences through effective communication and a commitment to cleanliness and food safety. Skilled in cash handling and inventory management, consistently achieving high standards in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Service Crew Member
O' Coffee Club
06.2025 - 11.2025
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated coffee brewing equipment and maintained supplies for seamless service delivery.
- Collaborated with team members to enhance workflow during peak hours, ensuring timely order fulfillment.
- Engaged with customers to create a welcoming atmosphere, fostering repeat business through positive interactions.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
Event Promoter
DFS
12.2024 - 12.2024
- Assisted in organizing promotional events to enhance brand visibility.
- Collaborated with team members to develop engaging event concepts.
- Supported logistics coordination to ensure smooth event execution.
- Engaged with attendees to promote product awareness and brand loyalty.
- Distributed promotional materials effectively at events to maximize outreach.
- Adapted quickly to changing environments and last-minute adjustments during events.
- Managed event logistics, ensuring smooth operations and a positive experience for guests.
Concierge
Prime Staff
10.2024 - 12.2024
- Assisted guests with inquiries, providing timely and accurate information.
- Managed reservations and special requests, ensuring residents and guests satisfaction.
- Developed familiarity with local to offer personalized recommendations.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided administrative support in maintaining concierge desk operations seamlessly.
- Maintained up-to-date knowledge of condominium's services and amenities for better assistance.
Check-in Agent /Usher Volunteer
Prime Staff
11.2024 - 01.2025
- Greeted and assisted guests during check-in process, ensuring smooth arrivals.
- Managed reservation systems, efficiently processing bookings and modifications.
- Provided information on hotel amenities and services, enhancing guest experience.
- Collaborated with team members to address guest inquiries and resolve issues promptly.
- Conducted pre-check-in preparations, maintaining organized workstations for efficiency.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
Service Crew Member
Kimly
03.2024 - 03.2024
- Cleaned and maintained all areas of restaurant to promote clean image.
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- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept counters and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
No Degree - Electrical Engineering
Institute of Technical Education
01-2027
N-Level Certificate -
New Town Secondary School
01-2027
Skills
- Customer service
- Cleanliness and hygiene
- Food safety knowledge
- Efficient task completion
- english and mandrian fluency
- Cash handling
- Stress tolerance
- Inventory management
- Verbal and written communication
- Strong work ethic
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Service Crew Member
O' Coffee Club
06.2025 - 11.2025
Event Promoter
DFS
12.2024 - 12.2024
Check-in Agent /Usher Volunteer
Prime Staff
11.2024 - 01.2025
Concierge
Prime Staff
10.2024 - 12.2024
Service Crew Member
Kimly
03.2024 - 03.2024
No Degree - Electrical Engineering
Institute of Technical Education
N-Level Certificate -
New Town Secondary School