Angel Yeo
Summary
Dynamic and highly adaptable professional with a strong work ethic, honed at Prime Staff. Proven track record in customer service and effective problem-solving, enhancing guest experiences. Recognized for excellent multitasking abilities and a proactive attitude, consistently delivering exceptional support in fast-paced environments. Committed to fostering positive relationships and ensuring guest satisfaction.
Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge
Prime Staff
06.2023 - 12.2024
Cruise Check-in
Prime Staff
06.2023 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Higher Nitec - Electrical Engineering
Institute of Technical Education
Singapore Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Proactive attitude
- Excellent multitasking
- Hospitality
- Guest experiences
- Polite telephone etiquette
- Safety procedures
- Guest accommodations
- Efficient resourcefulness
- Relationship building
Certification
Food Hygiene
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Concierge
Prime Staff
06.2023 - 12.2024
Cruise Check-in
Prime Staff
06.2023 - 10.2024
Higher Nitec - Electrical Engineering
Institute of Technical Education
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