Angel Song Li Qin
Singapore
Summary
Experienced logistics & purchasing professional bringing 2 years and 8 months of coordinating shipments, collaborating with freight carriers, and managing customer needs. Meticulous, resilient, and flexible in handling diverse issues. And have more than 3 years of providing dedicated customer service in the hotel industry and healthcare industry with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Logistics Assistant
Lemo Asia Pte Ltd
09.2021 - Current
- Prepared tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Handled high-volume paperwork and work with logistics manager to resolve any invoicing and shipping problems.
- Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
- Generated, distributed, and filed copies of all billing paperwork.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
- Generate proforma invoices or packing lists when needed.
- Assist with pull-in push-out requests from clients.
- Liaise with clients from various countries such as - Singapore, Malaysia, Indonesia, Sri Lanka, Hong Kong, Philippines and Taiwan.
- Work closely with staff from our HQ in Switzerland and also with staff from our Taiwan and China branch.
- Generated weekly delayed order reports, updated new dates into QAD, and informed clients accordingly of any delays.
- Data entry, filing past sales orders, housekeeping of the warehouse, etc.
- Liaise with sales assistant on delivery date and provide sales assistant with the purchase price of fiber-optic cable/plastic connectors for quotation.
- Generate work orders and assemble loose components into one full piece of connector when needed.
Customer Care Consultant
T32 Dental Pte Ltd
10.2020 - 07.2021
- Making appointment for existing patient and new patient
- Up-sell existing promotions and introducing new package to patient
- Reschedule any appointments upon patients' request or clinic's request
- Be the first in touch with any customers or patients
- Answering email and Facebook enquiries
- Follow-up patients' cases with dentists
- Doing recall list to remind patients that they are due to their routine check-up
- Returning any missed call
- Provided primary customer support to patients in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing patients' needs and resolving concerns
- Offered advice and assistance to patients, paying attention to special needs or wants.
F&B Reservation Officer
Shangri-La Hotel
06.2018 - 10.2020
- Attend to telephone enquiries and follow up on guests’request enquiries on F&B reservations and promotions
- Promotes F&B promotions to guests and encourages
- To clarify their questions and to further advise them accordingly to their needs and wants.
- Responding to email efficiently within a day, management and resolve customer complaints as well as complete call logs and report at the end of the day. Assist in creating pre-payment link for gift voucher as well as managing holidays workshop reservations.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved customer issues quickly and notified Director of F&B immediately when problems escalated.
Administration Officer (Contract)
Manulife Singapore
07.2017 - 01.2018
- Follow-up with clinics regarding clients' medical report
- Liaise with external taxi company to book a taxi for clients' medical appointment
- Wrapping new policy contract and attach the correct address to it
- Coordinate with external courier company to make sure the policy contract parcel gets send out smoothly
- Data entry
- Any other duties as per assigned.
Education
Diploma - Retail Operation
Singapore Institute of Retail Studies
08.2020
Diploma - Tourism
Tourism Management Institute of Singapore
01.2016
NITEC - Floristry Operations and Management
ITE College Central
12.2014
No Degree - 'N' Level
Beatty Secondary School
12.2012
No Degree - PSLE
Kheng Cheng Primary School
12.2008
Skills
- Empathy and patience
- Customer Engagement
- Phone Etiquette
- Inventory management procedures
- Transportation Coordination
- Supply Chain Operations
- Microsoft Office
- Call center experience
Additional Information - Awards And Acknowledgments
- Award for leadership back in secondary school
- Award for achievement, good leadership, and service (eagles) in 2013
- Award for scholarship and bursary in primary school, secondary school, and ITE
- Award for being in the top 25% in terms of academic performance in the level and course
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Logistics Assistant
Lemo Asia Pte Ltd
09.2021 - Current
Customer Care Consultant
T32 Dental Pte Ltd
10.2020 - 07.2021
F&B Reservation Officer
Shangri-La Hotel
06.2018 - 10.2020
Administration Officer (Contract)
Manulife Singapore
07.2017 - 01.2018
Diploma - Retail Operation
Singapore Institute of Retail Studies
Diploma - Tourism
Tourism Management Institute of Singapore
NITEC - Floristry Operations and Management
ITE College Central
No Degree - 'N' Level
Beatty Secondary School
No Degree - PSLE
Kheng Cheng Primary School
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