ANG DESCHAMPS
Operation Supervisor
Summary
Operations Supervisor leading day-to-day workflow, team coordination, and service recovery across busy shifts while supervising 10+ team members per shift. Conducts performance reviews, assigns work activities, and keeps operations moving through clear communication and steady oversight. Builds efficient routines that support workflow optimization, team leadership, and timely resolution of customer issues.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Operations Supervisor
Lucid Colours
01.2022 - 09.2023
- Conducted 7 performance reviews quarterly and provided feedback to strengthen team development.
- Managed daily operations for a large team, guiding workflow and maintaining consistency across shifts.
- Planned, scheduled, and assigned work activities to balance coverage and keep tasks moving.
- Applied Operations management and Effective communication to align staff priorities and support service quality.
Restaurant Waiter
Nam Nam Noodle Bar
11.2014 - 12.2014
- Handled 5 guest orders daily while keeping service accurate and responsive during busy meal periods.
- Managed multiple tables at once during peak hours while maintaining steady, attentive service.
- Recorded orders accurately and coordinated with team members to deliver food and beverages promptly.
- Supported a smooth dining experience by balancing guest needs with timely food and drink service.
Restaurant Waiter
Pizza Hut
06.2013 - 07.2013
- Greeted patrons at assigned tables and answered questions to support a positive dining experience.
- Completed opening and closing duties, including setting up the dining area, restocking supplies, and cleaning dishes and silverware.
- Maintained cleanliness standards throughout each shift to support health and safety compliance.
Education
Diploma - Business and Law
Kaplan City Campus
Singapore, Singapore05.2020
High School Diploma - undefined
Kent Ridge Secondary School
Singapore, Singapore05.2016
Skills
Operations management
Strategic planning
Leadership and change management
Effective communication
Staff scheduling
Team supervision
Customer service resolution
Complaint handling
Guest relations
Health and safety compliance
Cleanliness standards
Service quality monitoring
Inventory management
Timeline
Operations Supervisor
Lucid Colours
01.2022 - 09.2023
Restaurant Waiter
Nam Nam Noodle Bar
11.2014 - 12.2014
Restaurant Waiter
Pizza Hut
06.2013 - 07.2013
High School Diploma - undefined
Kent Ridge Secondary School
Diploma - Business and Law
Kaplan City Campus