ANG CHUN HENG
Summary
A compassionate funeral service supervisor with four years of experience in the funeral industry. Always provides support to families in need and listen intently to families as they grieve. Exceptionally patient and tactful, with a strong commitment to providing excellent customer service. Also, with a certain amount of logistical know-how and attention to detail. I'll need to stay organized as I coordinate everything from arranging transportation to catering needs. Funeral planning can be such a highly emotional process, it’s crucial that I need to remain calm and steady throughout the planning process. Committed to coordinating funeral services and offering seamlessly to simplify funeral and burial process for grieving family.
Overview
8
8
years of professional experience
Work History
Assistant Operations Manager
Ang Chin Moh Funeral Director Pte Ltd
Singapore, Singapore
01.2026 - Current
- Streamlined operational processes to enhance service delivery efficiency.
- Coordinated logistics for funeral services, ensuring timely execution of arrangements.
- Developed training materials and conducted workshops for new staff onboarding.
- Implemented inventory management systems to optimize resource allocation.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Operation
Ang Chin Moh Funeral Director Pte Ltd
10.2022 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Funeral Director
Yoon Shing Funeral Service
Malaysia
01.2018 - 08.2022
- Met with families to provide support and listen attentively to grieved family. Also, discuss funeral service requests, disposition of remains and pricing.
- Supported funeral director with all facets of funeral service coordination and logistics such as scheduling, transportation, and timing.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Completed cremation processing, including transferring remains to chosen urn.
- Practical knowledge of helping the bereaved.
- Processed burial permits and registering deaths certificate of Malaysia.
- Ability to drive funeral vehicles with legal driving license.
- Greeted funeral guests and coordinated seating.
Education
SPM -
SMK TAMAN KOTA JAYA
01-2022
UPSR - undefined
SJK ( C ) PEI HWA
01-2016
Skills
- Soft Skills: Excellent communication and Interpersonal skills, Brave, Sense of responsibility
- Industry Skills: Embalming, Funeral Planning, Cremations, Burials, Carry Heavy Casket, Driving, Servicing, Knowledge of funeral traditional rules
- Operational planning
- Employee supervision
- Purchasing and planning
- Staff training and development
- Logistics planning
- New employee hiring
- Customer engagement
- Training and mentoring
- Policy enforcement
- Staff scheduling
- Teamwork and collaboration
- Budget control
- Operations oversight
- Team leadership
- Schedule management
LANGUAGE
CHINESE
CANTONESE
MALAY
ENGLISH
HAKKA
Timeline
Assistant Operations Manager
Ang Chin Moh Funeral Director Pte Ltd
01.2026 - Current
Operation
Ang Chin Moh Funeral Director Pte Ltd
10.2022 - 12.2025
Funeral Director
Yoon Shing Funeral Service
01.2018 - 08.2022
UPSR - undefined
SJK ( C ) PEI HWA
SPM -
SMK TAMAN KOTA JAYA