ANG CAI YANG
Guide Dogs Singapore Ltd
Singapore
3
Languages
16
years of professional experience
Dedicated and community-driven professional with extensive experience in senior services, community engagement, programme management, and operations. Seeking opportunities in the community, healthcare, or eldercare sectors to contribute expertise in outreach, home monitoring programmes, and stakeholder engagement.
Work History
Community Partnership Manager
6 Months- Lead volunteer management initiatives, including volunteer recruitment, engagement, coordination, and retention.
- Develop partnerships with corporate, community, educational and government stakeholders through strategic outreach.
- Plan and conduct community outreach programmes, workshops, presentations and awareness talks.
- Lead fundraising initiatives including Giving.sg campaigns and Flag Day 2026.
- Prepare and submit Tote Board Enhanced Fund-Raising Programme matching grant applications.
- Manage donor stewardship by maintaining the donor database and strengthening donor relationships.
- Develop and execute marketing plans, ensuring promotional materials remain up to date.
Programme Manager
1 Year 8 Months- Lead business development for TribeApp’s Blissfull Life product, managing partnership engagement and market outreach.
- Initiated and led the Watch Kakis programme, a community-driven home monitoring service supporting isolated seniors through early intervention.
- Conduct nationwide outreach with Active Ageing Centres (AACs) and social service partners to onboard seniors.
- Oversee day-to-day operations including device installation, troubleshooting, maintenance, and service governance.
- Conduct home visits, follow-ups, and provide direct support to seniors and community partners.
- Manage contract signing processes and coordination with community clubs, grassroots organisations, and social service agencies.
- Support overseas expansion, including the setup of an international call centre and workflow design for monitoring devices.
Executive, HoME+
2 Years 1 Month- Drove business development growth, expanding the HoME+ client base from 200 to 500 clients through strategic partnerships.
- Managed end-to-end client operations including recruitment, assessment, installation, and follow-up support.
- Designed and implemented a volunteer management framework, strengthening an 80-member community responder team.
- Collaborated with Marketing to boost programme visibility, including media coordination with The Straits Times.
- Supported fundraising initiatives and prepared impact reports for grants and funding submissions.
Executive, Community Programme & Project
2 Years 2 Months- Conducted outreach to identify seniors in need and promoted CWA’s programmes.
- Managed day-to-day senior programmes, ensuring regular engagement, social participation, and wellbeing of participants.
- Assisted in facilitating caregiver support groups by coordinating sessions, providing session support, and conducting follow-ups with caregivers.
- Coordinated volunteer engagement with corporate and educational partners.
- Supported fundraising activities and contributed to the preparation of impact reports for donors, partners, and internal reporting.
- Project Lead – Publication of the CWA Caregivers’ Handbook.
- Project Lead – CWA Charity Draw 2021 in partnership with Singapore Pools.
- Supported CWA Caregivers’ Week 2020 & 2021 webinars and roadshows.
Business Liaison Officer (Senior Associate)
6 Months- Coordinated patient transfers and admissions.
- Provided financial counselling and guidance on billing matters to patients and families.
Narcotics Officer (Staff Sergeant)
2 Years 8 Months- Conducted anti-drug outreach at schools and community centres to educate youth and residents on drug prevention.
- Arrested drug offenders and conducted urine supervision of subjects.
- Processed investigation papers for prosecution.
Armoured Vehicle Operator (NS)
2 Years- Operated and maintained armoured vehicle systems.
Education
Diploma - Community & Social Services (Senior Services)
Key Modules: Working with Clients with Dementia, Managing Multi-disciplinary Professionals, Coordinating Fundraising Activities, Volunteer Management
Diploma - Materials Science
GPA: 3.46 / 4.00
GCE ‘O’ Level
Skills
Community Outreach & Engagement
Programme & Operations Management
Stakeholder & Partnership Management
Volunteer Recruitment & Retention
Home Monitoring & Client Support
Fundraising & Impact Reporting
Marketing Collaboration & Public Communications
Google Workspace
Microsoft Office
Mailchimp
SWIIT Website Builder
Zoom Webinar
Facebook Business Suite
Giving.sg
Languages
English (Spoken, Written)
Mandarin (Spoken)
Basic Hokkien
Timeline
Community Partnership Manager
Guide Dogs Singapore Ltd
02.2026 - CurrentRead More
Programme Manager
TribeApp
04.2024 - 12.2025Read More
Executive, HoME+
Singapore Red Cross Society
03.2022 - 04.2024Read More
Executive, Community Programme & Project
Caregiving Welfare Association (CWA)
01.2020 - 03.2022Read More
Business Liaison Officer (Senior Associate)
Outram Community Hospital (SingHealth)
05.2019 - 11.2019Read More
Narcotics Officer (Staff Sergeant)
Central Narcotics Bureau (CNB)
06.2014 - 02.2017Read More
Armoured Vehicle Operator (NS)
Singapore Armed Forces
01.2011 - 01.2013Read More
Admiralty Secondary School
GCE ‘O’ Level
Read More
Republic Polytechnic
Diploma from Materials Science
Read More
Hua Mei Training Academy
Diploma from Community & Social Services (Senior Services)
Read More