Ang Boon Guan
Summary
Experienced customer service professional dedicated to providing exceptional support and resolving issues in a call center environment. Proven track record of delivering top-notch service, committed to ensuring customer satisfaction and building positive relationships. Skilled in effectively addressing customer concerns, striving to exceed expectations and contribute to team success.
Overview
14
14
years of professional experience
Work History
Catering Assistant / Catering Specialist
Grain
09.2023 - 11.2024
- Ensured timely arrangement and teardown of catering events.
- Executed accurate packing and swift delivery of general meal orders.
- Deliver superior customer satisfaction consistently while meeting high-service standards.
- Upheld strict standards of vehicle hygiene and cleanliness.
- Contributed to efficient management of logistical operations.
- Executed various ad-hoc tasks as assigned.
Operations Executive
Civil Service Club (Loyang)
03.2023 - 07.2023
- Supported Manager in daily clubhouse operations.
- Facilitate administrative tasks related to the front desk, addressing both walk-in and telephone queries.
- Coordinate activities of security personnel and housekeeping staff.
- Manages Chalet operations during overnight shifts.
- Oversee facilities and grounds maintenance projects.
- Identified structural inconsistences and flagged defective areas for resolution.
- Sourced tenders and secured competitive quotations.
Delivery Service Associate
Pizza Hut
02.2022 - 02.2023
- Collaborated with team members to ensure exceptional service delivery.
- Delivered high-quality customer service and meticulously completed delivery orders.
- Engaged in multiple positions in a supportive setting.
- Executed precise cutting methods to ensure consistent quality.
- Carried out order fulfillment responsibilities effectively.
- Maintained high-standard client satisfaction.
- Maintained strict compliance with established regulations.
- Validated accuracy of orders before initiating delivery process.
- Contributed to diverse assignments according to requirements.
Operations Executive
Kaibeng Wooden Case Mfg Pte Ltd
06.2021 - 02.2022
- Directed daily operations by organizing tasks for production teams.
- Meet deadlines consistently for order production processes.
- Maintained adequate inventory for uninterrupted production.
- Worked alongside sales team to analyze customer demands for secured projects.
- Organized manpower effectively to address outstanding production orders.
- Monitored and corrected issues with quality in wooden packaging promptly.
- Coordinated materials procurement with weekly production planning to meet customer deadlines.
- Monitored production while ensuring quality control of raw material requisitions.
- Collaborated on creating internal QA/QC checklists.
- Performed thorough visual evaluations of product ensuring adherence to quality standards.
- Guide project team members on QA/QC processes.
- Generated various sales orders, delivery orders, and invoices.
- Completed designated responsibilities within a six-month contractual role.
Operations Officer cum Customer Service
ComfortDelGro Bus Pte Ltd
06.2020 - 05.2021
- Spearheaded daily operations oversight, focusing on service delivery and driver allocation.
- Developed in-depth expertise on operational aspects of buses.
- Streamlined operational contingency measures for unplanned driver management scenarios.
- Addressed customer concerns swiftly, ensuring effective outcomes.
- Oversaw trip schedules, ensuring accuracy and timeliness.
- Managed daily operations including service delivery and deployment.
- Coordinated staffing levels aligned with company objectives.
- Ensured compliance with service standards and requirement fulfillment.
- Supported multiple events and various projects.
- Directed collection and analysis of client suggestions for operational improvement.
- Generated detailed reports for customer and management review.
- Revolved responsibilities during alternating 12-hour shifts.
Assistant Restaurant Manager
McDonald's
09.2018 - 03.2020
- Managed food service flow, assigned tasks and oversaw cash control for optimal shift performance.
- Ensured consistent adherence to operational excellence while driving profitability through effective team leadership.
- Oversaw collaborative staff development sessions led by trainers.
- Enhanced collaboration between leaders and team members for optimal workplace harmony.
- Resolved HR concerns as they emerged, ensuring compliance with company policies.
- Facilitated discussions on enhancing performance and marketing initiatives during team gatherings.
- Performed weekly inventory audits.
- Streamlined workforce expenses by ensuring adherence to labor cost standards.
- Managed inventory to align with company GAP standards.
- Assisted management team and General Manager in critical operational decisions.
- Ensured reports and records met company standards.
- Implemented preventive maintenance routines to extend equipment lifespan.
- Ensured strict adherence to established cash handling procedures across operations.
- Upheld professional demeanor consistently.
- Ensuring adherence to established safety, sanitation, and security standards.
- Modelled the defining attributes of Boddie-Noell Enterprises in everyday behaviors.
- Fulfilled extra responsibilities designated by management.
Assistant Officer
Singapore Pools Private Limited
03.2016 - 08.2018
- Resolved customer inquiries effectively across multiple communication channels.
- Managed inbound and outbound communications via phone and email.
- Facilitated first-call resolution by evaluating bet dispute claims.
- Oversaw and guided team on phone etiquette.
- Maintain confidentiality of all customer records.
- Resolved customer enquiries and handled their requests promptly.
- Processed and managed member-related queries for timely issue resolution.
- Support daily operations and administrative tasks.
- Conducted data entry of customer information and feedback into call logs.
- Maintained accurate and timely preparation of statistical and incident analysis reports.
- Ensured correctness and submission of cases to designated teams.
- Handled additional responsibilities when required.
- Managed all aspects of night shift operations.
Residents’ Committee Manager
People’s Association
01.2012 - 10.2015
- Managed operations and initiatives for Residents' Committee.
- Collaborated with internal stakeholders to organize activities, events, and courses for residents.
- Adhered to strict deadlines for task completion.
- Compiled comprehensive monthly financial reports.
- Resolved customer concerns promptly.
- Coordinated essential office support functions.
- Facilitated customer reservations for various facilities and courses.
- Facilitated organization of various events, programs, instructional courses as well as home visitations.
- Pursued opportunities for professional growth.
Technician
Kulicke & Soffa Pte Ltd
03.2011 - 10.2011
- Proven track record of working within the manufacturing sector.
- Assembled machine components following detailed instructions.
- Conducted system integration tasks alongside troubleshooting operations.
- Ensured work area remained clean and organized continuously.
- Executed calibration procedures to ensure precise measurements.
- Executed final checks on machinery to ensure operational readiness before breakdown.
- Company retrenchment
Front Office Executive
Hotel 81 Management
07.2010 - 02.2011
- Performed tasks associated with front desk operations, including guest registration and departure procedures.
- Completed cashier responsibilities, ensuring accurate transaction processing throughout shifts.
- Provided timely assistance to resolve guest inquiries.
- Carried out additional tasks, including monitoring rooms and managing bookings.
- Addressed delicate issues with utmost care and precision.
Education
Nitec - Electronics Instrumentation
ITE College Central
Skills
- Reliability and punctuality
- Team management
- Customer service
- Customer engagement
- Coaching and mentoring
- Inventory monitoring
- Food safety
- Safe food handling
- Quality assurance
- Interpersonal relations
- Hand-eye coordination
- Kitchen equipment operation
- Event planning
- Event coordination experience
- Inventory control
- Hospitality and accommodation
- Food storage safety
- Kitchen station organization
- Sanitation and safety
- Relationship building
- Problem-solving
- Workplace safety
- Team leadership
- Standards compliance
Highest Qualification
Nitec in Electronics Instrumentation
Personal Information
Expected Salary: $3,200 – 3,500
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Catering Assistant / Catering Specialist
Grain
09.2023 - 11.2024
Operations Executive
Civil Service Club (Loyang)
03.2023 - 07.2023
Delivery Service Associate
Pizza Hut
02.2022 - 02.2023
Operations Executive
Kaibeng Wooden Case Mfg Pte Ltd
06.2021 - 02.2022
Operations Officer cum Customer Service
ComfortDelGro Bus Pte Ltd
06.2020 - 05.2021
Assistant Restaurant Manager
McDonald's
09.2018 - 03.2020
Assistant Officer
Singapore Pools Private Limited
03.2016 - 08.2018
Residents’ Committee Manager
People’s Association
01.2012 - 10.2015
Technician
Kulicke & Soffa Pte Ltd
03.2011 - 10.2011
Front Office Executive
Hotel 81 Management
07.2010 - 02.2011
Nitec - Electronics Instrumentation
ITE College Central
Similar Profiles
Brendan KohBrendan Koh
Catering Assistant at GrainCatering Assistant at Grain
Susan GudmansonSusan Gudmanson
Scale Operator/Office Assistant at Buck Country Grain/Dummer Grain ServicesScale Operator/Office Assistant at Buck Country Grain/Dummer Grain Services
Wesley SchmittWesley Schmitt
Internship Student at Alliance Ag and Grain LLCInternship Student at Alliance Ag and Grain LLC
Ethan HarrisEthan Harris
Assistant To-go/catering Specialist at Fogo De ChãoAssistant To-go/catering Specialist at Fogo De Chão
DAENISE BURTONDAENISE BURTON
Beyond Blessed Catering Catering Assistant at Beyond Blessed CateringBeyond Blessed Catering Catering Assistant at Beyond Blessed Catering