Andy Syariz
Food & Beverage Manager
Summary
Dynamic leader with a proven track record at XW Western Grill, adept in operations management and passionate about customer satisfaction. Skilled in staff and team management, I've successfully enhanced restaurant revenue and customer loyalty through innovative service standards and effective team leadership. Achieved a significant decrease in staff turnover, demonstrating strong organizational and prioritization skills.
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Highly proactive manager with 5 years of experience in team leadership in F&B industry. Background includes sales, management and customer service in fast-paced settings.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Restaurant Manager
XW WESTERN GRILL
11.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Fostered positive work environment, leading to decrease in staff turnover.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
Bartender
Bar Stories
08.2023 - 10.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Restaurant Manager
Blu Jaz Cafe
05.2020 - 03.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Restaurant Supervisor
Harry's
01.2020 - 03.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Maintained accurate records of sales, labor and other costs.
- Enhanced dining experience by updating menu offerings based on customer feedback and seasonal ingredients.
- Monitored food inventory and supplies to prevent waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Monitored food preparation, production, and plating for quality control.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Restaurant Team Leader
Singapura Club
11.2017 - 12.2019
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled customer complaints professionally, taking swift corrective action to resolve issues while preserving brand reputation.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Nurtured positive relationships with suppliers for timely delivery of fresh ingredients at competitive prices.
- Streamlined operations for increased efficiency by implementing new scheduling and inventory management systems.
- Oversaw staff scheduling to ensure adequate coverage during peak hours without exceeding labor cost targets.
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Monitored and managed labor costs, making adjustments as needed to maintain optimal staffing levels for efficient service delivery.
- Implemented waste reduction initiatives by monitoring inventory levels closely and adjusting orders accordingly.
- Increased team productivity by conducting regular training sessions and providing constructive feedback.
- Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
- Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
- Performed routine equipment maintenance checks as per manufacturer guidelines, minimizing downtime due to malfunctions or breakdowns.
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
O-Levels
Yishun Town Secondary School
Singapore 04.2001 -
Skills
Staff management
Operations management
Customer engagement
Team management
Organization and prioritization
Customer loyalty
Customer-oriented
Passion for customer satisfaction
Reservation handling
Team leadership
Multitasking Abilities
Timeline
Restaurant Manager
XW WESTERN GRILL
11.2023 - Current
Bartender
Bar Stories
08.2023 - 10.2023
Restaurant Manager
Blu Jaz Cafe
05.2020 - 03.2023
Restaurant Supervisor
Harry's
01.2020 - 03.2020
Restaurant Team Leader
Singapura Club
11.2017 - 12.2019
O-Levels
Yishun Town Secondary School
04.2001 -
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