Andy Poon
Summary
Dynamic professional with a proven track record at Gymboxx Pte Ltd, enhancing member satisfaction through exceptional service and effective staff management. Skilled in client progress tracking and inventory management, I excel at building strong relationships and streamlining processes, driving increased revenue and operational efficiency.
Overview
25
25
years of professional experience
Work History
Senior Gym Associate
Gymboxx Pte Ltd
01.2022 - Current
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Maintaining cleanliness/ Carrying out regular cleaning and maintenance of gym facilities.
- Managing and leading interns as well as part-time staff.
- Supporting marketing effort
- Performing reception duties (membership, cashier, customer service and enquiries)
Assistant Manager
F1 Recreation Pte Ltd
01.2006 - 01.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Handle service call and schedule
- Coordinate between in-house staff and external customers.
- Prepare and sending quotations.
After Sales-Coordinator
Dynaforce Group
01.2000 - 12.2005
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Education
G.C.E O Level
Skills
- Basic computer knowledge
- Client progress tracking
- Staff management
- Experience in stock inventory
- Great guest service attitude
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Senior Gym Associate
Gymboxx Pte Ltd
01.2022 - Current
Assistant Manager
F1 Recreation Pte Ltd
01.2006 - 01.2022
After Sales-Coordinator
Dynaforce Group
01.2000 - 12.2005
G.C.E O Level
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