Andy Chia
Summary
Proven Cybersecurity Analyst from NEC, adept in risk management and incident response, enhanced operational efficiency by fine-tuning security measures. Leveraging analytical thinking and a keen attention to detail, achieved significant improvements in security posture and stakeholder confidence. Skilled in SIEM management and fostering a culture of cybersecurity awareness.
Overview
2
2
years of professional experience
Work History
Cybersecurity Analyst
NEC
SIngapore
09.2023 - Current
- Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
- Conducted security audits to identify vulnerabilities.
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
- Reduced false positive alerts in security monitoring systems by fine-tuning detection parameters, enhancing operational efficiency.
- Optimized incident response times by developing and implementing streamlined process for handling security breaches.
- Recommended improvements in security systems and procedures.
- Improved stakeholder confidence through preparation and presentation of detailed security reports and improvement plans.
- Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios.
- Performed risk analyses to identify appropriate security countermeasures.
- Advocated for and achieved significant improvements in security posture by leading change in organizational culture towards cybersecurity.
- Customized and managed security information and event management (SIEM) systems for real-time threat detection and analysis.
- Leveraged cutting-edge cybersecurity tools and technologies for continuous monitoring and protection of IT infrastructure.
Network Analyst
NEC
Singapore
09.2023 - Current
- Reduced downtime by proactively monitoring system health and addressing potential issues.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Documented all server and network problems and other unusual events in detail.
- Monitored system logs for all company computers and devices to maximize uptime.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Served as liaison between user community and software providers.
- Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
Service Desk Agent
NEC
Singapore
09.2023 - Current
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Developed strong working relationships with colleagues across departments, fostering a positive work environment focused on teamwork and communication.
- Maintained high-quality service standards by adhering to established processes and guidelines.
- Engaged in user support interactions via telephone, chat and email platforms.
- Documented resolutions for recurring issues, creating a knowledge base that facilitated faster issue resolution.
- Managed critical incidents, coordinating with various teams to ensure timely resolution and minimal business impact.
- Expertly managed escalated tickets from initial contact through successful resolution while maintaining excellent communication throughout the process.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
- Trained new hires, ensuring a smooth transition into the team and improving overall performance.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
Command Center Operator
NEC
Singapore
09.2023 - Current
- Executed day-to-day functions of command center.
- Liaised with stakeholders to serve as emergency information system for high-profile clients.
- Developed strong relationships with local authorities, fostering mutual cooperation when addressing emergencies.
- Performed routine audits of security systems and procedures to identify areas requiring improvements or updates.
- Demonstrated exceptional decision-making skills under high-pressure situations resulting in effective threat mitigation.
- Assisted in the development of command center protocols to ensure consistency in operations.
- Provided real-time support to field personnel during crisis events, aiding in successful resolutions.
- Implemented preventative maintenance schedules for surveillance equipment, minimizing technical issues hindering operations.
- Monitored multiple security systems simultaneously, ensuring optimal performance and rapid response times.
- Managed shift handovers effectively, ensuring accurate information transfer between operators.
Desktop Engineer
NCS
Singapore
06.2023 - 09.2023
- Optimized resource allocation by analyzing usage patterns and making recommendations for hardware and software upgrades.
- Set up and updated equipment for customer use in line with company standards and procedures.
- Mentored junior team members on effective troubleshooting techniques, fostering a collaborative work environment focused on continuous improvement.
- Created thorough documentation on system configurations, policies, and procedures for use by IT staff and end-users alike.
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
- Provided technical support during company-wide events, ensuring seamless connectivity and presentation capabilities for all participants.
- Contributed to the development of IT best practices, keeping current with industry trends and advancements in technology.
- Conducted comprehensive testing on new software applications before deployment to ensure compatibility with existing systems.
- Coordinated with vendors for timely procurement of necessary hardware components at competitive prices, maximizing budgetary resources while maintaining quality standards.
- Managed setup and maintenance of workspace management solutions such as Microsoft Products and other school related software.
- Served as a liaison between the IT department and end-users, effectively communicating complex technical concepts in understandable terms.
- Trained new hires on computer and [Software] use and company policies.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Science - Cyber Security
Murdoch University
Singapore07-2023
No Degree - Information Technology
Ngee Ann Polytechnic
Singapore04-2020
Skills
- Risk assessment
- Incident response
- Digital forensics
- Network security
- Attention to detail
- Phishing detection
- Vulnerability assessment
- SIEM management
- Incident response management
- Identity management
- Log analysis
- Security operations center
- Compliance monitoring
- Analytical thinking
- User awareness training
- IoT security
- Anomaly detection
- Security auditing
- Business continuity
- Problem-solving
- Risk management
- Programming languages
- Scripting languages
- Security information systems
- Malware analysis
- Cybersecurity frameworks
- Security frameworks
- Threat hunting
- SIEM tools
- Wireshark software
- Quality assurance
- Regulatory compliance
- Security assurance
Timeline
Cybersecurity Analyst
NEC
09.2023 - Current
Network Analyst
NEC
09.2023 - Current
Service Desk Agent
NEC
09.2023 - Current
Command Center Operator
NEC
09.2023 - Current
Desktop Engineer
NCS
06.2023 - 09.2023
Bachelor of Science - Cyber Security
Murdoch University
No Degree - Information Technology
Ngee Ann Polytechnic