ANDREW TAY
Singapore
Summary
Vastly experienced, dynamic and diversified senior level manager with 20+ years of IT background from different types of industries. Persistent and possess strong character to overcome challenges through tenacious and questioning approach – drawing on wide-ranging technical expertise. I am an articulate and diplomatic communicator, team player with strong leadership skills. I believe in continuous strive towards highest professional standards and working as part of a cohesive team to deliver IT solutions that yield multiple business benefits.
Overview
33
33
years of professional experience
Work History
Asia Service Delivery Manager
HAVI Logistics Singapore Pte Ltd
Singapore
2015.01 - Current
- Single Point of Contact and full accountability of all HAVI Asia Infrastructure Service Delivery based on agreed Supplier SOWs and ensure the defined SLAs are met, if not exceed
- Implement consistent ITIL governance framework with Supplier integrated tools, and continual improvement on Change Management process, Incident, Problem escalation and resolution, and other processes
- Monitor, report, analyze and escalate on service alignment (including service levels) and on day-to-day operational execution on the agreed Supplier SOWs
- Capture performance data and interact with demand management and performance management to ensure that services and levels are aligned with business requirements at a tactical level
- Align service-delivery capacity to business demands, while managing customer satisfaction
- Support setup and maintenance of risk-mitigation plan, including improvement, prevention, repair activities, and maintain the escalation process
- Report to stakeholders on Supplier service performance and influence the continuous Total Customer Satisfaction with stakeholders
- Review and approve Change Variations as requested by HAVI BRM according to business needs
- Achievements: Completed global project initiatives for Network IP Addressing and Global IT Sourcing
- Completed Transition Go Live for HAVI regional markets by Sep 2015.
Senior IT Manager, Technology Management
2011.10 - 2014.12
- Provide technologies recommendations to CIO on future planning and development of technology infrastructure roadmap and resources
- Ensure maximum access to the technology services and resources in a cost-effective and cost-efficient manner
- Manage IT and computer systems through technologies evaluation and policies/procedures
- Drive Technology Management team to achieve greater productivity and efficiency
- Work with Regional IT teams on transition and deployment of projects on any IT infrastructure related items
- Responsible for interface with corporate IT team on any infrastructure/security related initiatives
- Develop monthly IT reporting on IT operational status and project tracking, yearly IT budgeting on IT infrastructure
- Achievements: Completed deliver of EOS Infrastructure solutions for Japan Nationwide rollout by Sep 2012; this include network and server/storage project design and implementation as well as to provide 2nd level managed service to customers
- Complete Active Directory migration, Cloud-based Email Archive Rollout, Office 365 transition and Single-Sign-On projects
- Complete 2nd Regional Data Centre setup and consolidate/load balance business applications across two Regional Data Centre
- Complete Disaster Recovery Testing as part of Business Continuity Planning.
Infrastructure and Operations Manager
REC Site Services Pte Ltd
Singapore
2009.03 - 2011.10
- Review Contractor’s infrastructure design to meet project deliverables
- Review Data Centre infrastructure design are built in accordance to project specifications
- Work with project subcontractors to ensure site-wide cablings are built to project specifications
- Review and approve infrastructure specifications based on project deliverables
- Develop IT operational documents as part of Project handover
- Set departmental goals and operational KPI metrics
- Review and enforce IT Operations policy based on ITIL standards
- Provide cost effective IT infrastructure solutions to meet business needs
- Provide training and career growth path to existing staff
- Provide periodic IT service performance reports to senior IT management
- Develop, review and revise IT security policy
- Review threat management strategy to identify and mitigate high security risks
- Achievements: Completed USD 2B ‘green field’ site wide campus infrastructure delivery project (total 3 factory and 10 utility buildings)
- Provide infrastructure support for manufacturing equipment systems to go-live
- Provide infrastructure support for ERP to go-live
- Completed RFP benchmark for Infrastructure and Operations Services.
Regional Engineering and Operations Director
NTT Singapore Pte Ltd
Singapore
2005.01 - 2009.01
- Track P&L to improve net profit margin, increased sales revenue and keep project inventory and expenditure within budget (USD 8M)
- Provide financial budget control and forecast to senior management
- Lead engineering team (15 staff) and operation team (10 staff)
- Oversee project delivery to ensure they are well managed with clear timelines, quality and costs control
- Maintain external suppliers and vendors partnership to reduce both project and operational costs, while delivering top quality service to customers
- Develop, review and improve current operational processes and business guidelines
- Work with Bid team on customer RFP/RFI documents
- Work with Procurement team on evaluation and selection of suppliers
- Advice senior management on new technologies for future Company business strategy
- Work closely with global HQ to deliver corporate standards and guidelines to regional subsidiaries
- Achievements: Reviewed and exercise cost reduction program to reduce suppliers’ contractual costs by 10% over period of 3 years
- Completed Customers’ IT outsourced infrastructure and web applications projects and improve overall customer IT operational costs and efficiencies.
Telecommunications Project Manager (18mth contract)
Invista Singapore Pte Ltd
Singapore
2003.04 - 2004.10
- Manage delivery and implementation of projects of new infrastructure
- Provide tangible Telecoms design and strategy
- Manage technology vendors
- Forecast and monitor costs and budgets including internal charge backs
- Achievements: Completed project delivery for USD 3M Telecoms Separation project
- Completed project delivery for infrastructure office move for Japan, Korea and Australia.
Network Consultant
Stonehenge Telecoms
Singapore
2000.05 - 2003.01
- Develop Company telecoms backbone architecture for future businesses
- Conduct research on new telecoms technologies based on Company business strategy
- Provide network consultation to Sales team on new customers’ voice termination
- Achievements: Provide technical support to close several sales deals
- Completed voice termination setup for numerous regional telecoms players.
Network Specialist
Tandem Computers Pte Ltd
Singapore
1995.01 - 2000.02
- Provide in-house network management and operational support
- Provide network design solutions to senior IT management
- Provide HPUX DBA support to application team
- Achievements: Completed Tandem-Compaq network integration as project engineer during merger exercise.
Data Communications Engineer
Texas Instruments Pte Ltd
Singapore
1991.04 - 1994.12
- Provide daily network operational support and maintenance
- Execute project tasks based on agreed timeline and scope
- Update documentations on operational changes
- Achievements: Completed Regional Data Centre relocation as project engineer
- Completed LAN migration (cabling and network equipment) as project engineer.
Education
MBA -
University of Bradford, UK
10.2008
B. Engineering Degree (EEE) Telecommunications -
NTU
04.1991
Skills
- Advanced Leadership Development Program
- Prince2 Foundation
- Project Management Professional
- Finance for Non-financial Managers
- CCNP
- Introduction to Oracle SQL
- Hardware
- Networking
- OS
- Databases
- Collaborations Services
- Applications
Personal Information
- Citizenship: Singaporean
- Date of Birth: 07/29/66
- Marital Status: Married
References
- Dr Richard Tan, +65-96798245, Dr.Richard_Tan@outlook.com
- Matthew Zhou, +86 1861038707, mattthewzhouwg@hotmail.com
Hobbies and Interests
- Tennis
- Soccer
- Movies
Timeline
Asia Service Delivery Manager
HAVI Logistics Singapore Pte Ltd
2015.01 - Current
Senior IT Manager, Technology Management
2011.10 - 2014.12
Infrastructure and Operations Manager
REC Site Services Pte Ltd
2009.03 - 2011.10
Regional Engineering and Operations Director
NTT Singapore Pte Ltd
2005.01 - 2009.01
Telecommunications Project Manager (18mth contract)
Invista Singapore Pte Ltd
2003.04 - 2004.10
Network Consultant
Stonehenge Telecoms
2000.05 - 2003.01
Network Specialist
Tandem Computers Pte Ltd
1995.01 - 2000.02
Data Communications Engineer
Texas Instruments Pte Ltd
1991.04 - 1994.12
MBA -
University of Bradford, UK
B. Engineering Degree (EEE) Telecommunications -
NTU
Similar Profiles
Eric ChanEric Chan
Traffic Controller at GKE Express Logistics Pte Ltd | SingaporeTraffic Controller at GKE Express Logistics Pte Ltd | Singapore
Beatrix NagyBeatrix Nagy
Supply Chain Director at HAVI LogisticsSupply Chain Director at HAVI Logistics
Jun Jie CHOOJun Jie CHOO
OPERATION EXECUTIVE at LEGEND LOGISTICS SINGAPORE PTE LTDOPERATION EXECUTIVE at LEGEND LOGISTICS SINGAPORE PTE LTD