Andrew Anthony
Senior Loss Prevention Officer
Gelang Patah
Summary
Proven Senior Security Officer with expertise in crisis management, emergency response, and incident investigation. Adept at leading teams to ensure safety and security for guests and property.
Experienced security professional prepared to enhance organizational safety through strategic planning and risk management. Skilled in threat assessment, access control, and emergency response, with strong focus on team collaboration and achieving results. Reliable and adaptable, ensuring security protocols align with evolving needs. Known for maintaining high standards and delivering impactful security solutions.
Dynamic Senior Security Officer recognized for strong leadership and problem-solving skills in hotel security. Expertise in emergency response and incident investigation ensures a secure environment for guests and employees.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Senior Loss Prevention Officer
Frasers House Luxury Collection Hotel
01.2026 - Current
- Monitor and patrol hotel premises, including lobby, guest floors, car parks, and back-of-house areas
- Ensure safety and security of hotel guests, employees, visitors, and hotel property
- Operate and monitor CCTV systems, fire alarm panels, and access control systems
- Respond to security incidents, emergencies, disturbances, theft, fire alarms, and medical cases
- Conduct investigations and prepare incident reports
- Handle lost and found cases according to hotel procedures
- Perform access control for restricted areas and contractor management
- Support evacuation procedures during emergencies
- Coordinate with police, SCDF, ambulance services, or external authorities when required
- Enforce hotel security policies, SOPs, and safety regulations
- Conduct routine checks on fire safety equipment and emergency exits
- Assist guests with security-related concerns professionally and courteously
- Brief and supervise junior security officers during shifts
- Maintain daily occurrence books and handover reports
- Ensure compliance with workplace safety and hotel standards
- Take charge of security operations during absence of Assistant Security Manager or Security Supervisor
- Handle major incidents and coordinate with hotel management
- Liaise with police, SCDF, ambulance services, and external agencies when required
- Support investigation of guest complaints, staff misconduct, and security breaches
- Assist in implementing security policies, emergency procedures, and risk assessments
- Participate in emergency preparedness exercises and fire evacuation drills
- Lead emergency response during fire alarms, medical cases, evacuation, or crisis situations
- Ensure emergency exits, firefighting equipment, and safety systems are operational
- Conduct fire safety and workplace safety inspections
- Maintain proper documentation of incidents, maintenance issues, and safety observations
- Prepare daily occurrence reports and incident reports
- Maintain records for lost & found, key issuance, visitor logs, and patrol checks
- Report security and safety concerns to hotel management
- Assist with audit compliance and hotel security documentation
- Supervise and guide security officers during daily operations
- Assign deployment positions and shift duties
- Conduct shift briefings and handover briefings
- Ensure officers comply with hotel SOPs, grooming standards, and security procedures
- Monitor attendance, discipline, and performance of officers
- Provide on-the-job training for junior officers
Senior Security Officer
Intercontinental Singapore
03.2019 - 12.2025
- Managed hotel security operations to ensure safety of guests, staff, and property at InterContinental Singapore
- Conducted regular patrols and monitored CCTV surveillance systems to detect and prevent security risks
- Responded promptly to emergencies, incidents, and guest assistance requests in a professional manner
- Coordinated fire safety procedures, evacuation drills, and emergency response activities
- Prepared detailed incident reports and maintained accurate daily security logs
- Controlled access management, visitor screening, and key control procedures
- Worked closely with hotel departments to maintain a safe and secure environment
- Handled conflict resolution and difficult situations calmly while maintaining excellent guest service
- Supervised junior security officers and ensured compliance with hotel security SOPs
- Assisted in VIP protection, crowd control, and event security operations
- Performed risk assessments and implemented preventive security measures
- Ensured compliance with workplace safety regulations and hospitality security standards
Enforcement Officer
Land Public Transport Commission SPAD
01.2013 - 12.2018
- Enforcement Operations & Regulatory Compliance
- Public Transport Law Enforcement
- Investigation & Incident Reporting
- Surveillance & Monitoring Procedures
- Traffic & Transport Regulation Knowledge
- Conflict Resolution & Crowd Control
- Evidence Collection & Documentation
- Inspection & Compliance Audits
- Public Safety & Security Enforcement
- Interagency Coordination & Communication
- Emergency Response Handling
- Risk Assessment & Incident Management
- Patrol Operations & Field Enforcement
- Report Writing & Case Documentation
- Customer Service & Public Interaction
- Knowledge of Malaysian Public Transport Regulations
- Issuance of Summons & Enforcement Notices
- Vehicle & Operator Compliance Inspection
- Strong Attention to Detail
- Ability to Work Under Pressure
- Leadership & Team Collaboration
- Problem-Solving & Decision-Making
- Professional Ethics & Integrity
- Time Management & Multitasking
- Enforcement Database & Record Management
- Microsoft Office (Word, Excel, PowerPoint)
- Radio Communication & Dispatch Coordination
Education
High School Diploma -
SMK Dato Mohd Said Nilai, Negeri Sembilan Malaysia
Malaysia 04.2001 -
Skills
- Hotel Security Operations
- CCTV Monitoring
- Access Control Management
- Incident Investigation
- Emergency Response
- Fire Safety Management
- Crowd Control
- Patrol Operations
- Risk Assessment
- Loss Prevention
- Key Control Management
- Crisis Management
- Team Supervision
- Shift Management
- Staff Deployment
- Leadership Skills
- Training & Mentoring
- Conflict Resolution
- Decision Making
- Problem Solving
- Incident Report Writing
- Daily Occurrence Reporting
- Documentation Management
- SOP Compliance
- Security Audits
- Record Keeping
- Guest Relations
- Customer Service
- Communication Skills
- Complaint Handling
Additional Information
Judy Koh
Hotel Manager
[Fraser House Hotel Singapore]
Phone: [96835540]
Email: [judy.koh@luxurycollection.com]
Lyn Razak
Chief Concierge — Le D'Or [Fraser House Hotel Singapore]
Phone: [97683621]
Email: [lynn.razak@luxurycollection.com]
Joshua John
Security Supervisor
[RISS/ ESS Security Pte Ltd]
Phone: [89529794]
Email: [Dj3459148@gmail.com]
Ravin Rishi
Operation Executive [RISS/ ESS Security Pte Ltd]
Phone: [91987475]
Email: [ops2@ess.com.sg]
Timeline
Senior Loss Prevention Officer
Frasers House Luxury Collection Hotel
01.2026 - Current
Senior Security Officer
Intercontinental Singapore
03.2019 - 12.2025
Enforcement Officer
Land Public Transport Commission SPAD
01.2013 - 12.2018
High School Diploma -
SMK Dato Mohd Said Nilai, Negeri Sembilan Malaysia
04.2001 -
Travelling
- Travelling and exploring different cultures
- Travel planning and cultural exploration
- Travelling to enhance cultural awareness and adaptability
- Exploring diverse cultures and international environments
- Independent travel and itinerary planning