Andreas Leu
Au
Summary
Medical Technology Leader with 18 years in laboratory diagnostics and field operations. Expertise in optimizing laboratory performance, managing complex projects, and ensuring regulatory compliance. Known for developing high-performing teams and delivering customer-centric solutions that enhance service quality.
Overview
23
23
years of professional experience
Work History
Medical Technology Supervisor - labor team
Abbott
08.2021 - Current
- Proven track record in leading technical teams, managing complex customer projects, driving operational excellence, and ensuring regulatory compliance within highly regulated healthcare environments.
- Lead the technical operation and continuous performance optimization of the Core Laboratory, ensuring maximum system availability and operational excellence.
- Strong leadership background gained through supervisory and team lead roles, combined with extensive experience in customer relationship management, quality management, escalation handling, and cross-functional collaboration.
- Coordinated cross-functional teams for escalation management, resolving complex technical and operational issues efficiently.
- Oversee quality assurance activities, ensuring accurate documentation and compliance with regulatory and organizational standards.
- Developed and maintained quality documentation, standard operating procedures (SOPs), and process workflows, ensuring compliance and operational consistency.
- Recognized for building high-performing teams, improving service performance, and delivering customer-focused solutions.
Technical Service Specialist
Abbott
07.2019 - 07.2025
- Managed the installation, commissioning, maintenance, and lifecycle support of advanced analytical laboratory systems.
- Led customer projects from planning through implementation, achieving on-time delivery and maintaining high standards of service quality.
- Acted as the primary technical contact for key accounts, building long-term partnerships and fostering high customer satisfaction.
- Strengthened customer relationships through proactive account management and targeted technical consulting, resulting in enhanced client retention.
- Collaborated cross-functionally with Sales, Applications, and Global Technical Support to provide integrated customer solutions, improving overall service delivery.
Team Lead
Abbott
04.2022 - 04.2024
- Coordinated and led the daily activities of Field Service Specialists across Switzerland, ensuring efficient resource allocation and service excellence.
- Resolved escalations for critical customer and operational issues to ensure service continuity.
- Led the onboarding and integration of new employees, supporting rapid development and long-term success.
- Facilitated candidate evaluation and selection process to strengthen team capabilities.
- Delivered training on the DACH service ticketing system and standardized service processes.
- Ensured implementation and compliance with legal, regulatory, and corporate requirements.
- Facilitated effective communication between local and international stakeholders in both German and English.
- Provided technical field support for analytical laboratory systems while fulfilling leadership responsibilities.
Service Technician & Radiation Protection Officer
Kaladent AG
01.2012 - 07.2019
- Delivered radiation protection training for customers and employees, ensuring compliance with regulations and enhancing safe operating practices.
- Executed field service assignments with emphasis on quality and reliability, achieving high levels of customer satisfaction.
- Installed, commissioned, maintained, and repaired digital dental X-ray systems.
- Performed acceptance testing, inspections, and compliance verification.
- Provided technical consulting and service solutions that strengthened customer relationships and addressed specific client needs.
- Supported Quality Management activities and continuous process improvement initiatives.
Electronics Technician, Medical Technology
Grossenbacher Systeme AG
08.2007 - 12.2011
- Facilitated prototype development and pilot production for new medical technology products, ensuring alignment with project timelines.
- Performed final inspection and functional verification of electronic assemblies and medical devices in accordance with ISO 13485 standards.
- Diagnosed, analyzed, and repaired complex electronic assemblies using systematic troubleshooting methods.
- Constructed, maintained, and optimized electronic testing equipment, directly contributing to improved manufacturing quality and efficiency.
- Contributed to development of testing procedures and technical documentation, enhancing clarity and usability for end-users.
Apprenticeship Electronics Technician (EFZ)
Grossenbacher Systeme AG
08.2003 - 08.2007
Education
Certified Engineer HF Systems Engineering - Medical Technology
Höhere Fachschule für Medizintechnik Sarnen
12-2011
Apprenticeship Electronics Technician (EFZ) -
Grossenbacher Systeme AG
08-2007
Skills
- Regulatory compliance
- Quality assurance
- Project management
- Technical training
- Technical support
- System troubleshooting
- Continuous improvement
- IT asset management
- Laboratory operations
- Customer relationship management
- Problem solving
Timeline
Team Lead
Abbott
04.2022 - 04.2024
Medical Technology Supervisor - labor team
Abbott
08.2021 - Current
Technical Service Specialist
Abbott
07.2019 - 07.2025
Service Technician & Radiation Protection Officer
Kaladent AG
01.2012 - 07.2019
Electronics Technician, Medical Technology
Grossenbacher Systeme AG
08.2007 - 12.2011
Apprenticeship Electronics Technician (EFZ)
Grossenbacher Systeme AG
08.2003 - 08.2007
Certified Engineer HF Systems Engineering - Medical Technology
Höhere Fachschule für Medizintechnik Sarnen
Apprenticeship Electronics Technician (EFZ) -
Grossenbacher Systeme AG