Andrea Alexis Tham Min

● Delivered exceptional customer service in a high-volume restaurant, ensuring customer satisfaction and maintaining a positive atmosphere.
● Collected and analyzed customer feedback through informal conversations and surveys to improve service quality.
● Coordinated with kitchen and bar staff to ensure accurate and timely delivery of orders, demonstrating attention to detail and problem-solving in a fast-paced environment.
● Maintained organized records of customer orders, processed payments, and balanced cash register at the end of shifts, emphasizing accuracy and reliability.

● Managed customer orders and inquiries in a fast-paced environment, demonstrating strong multitasking and organizational skills.
● Collected and recorded customer preferences and feedback, ensuring a personalized experience and tracking trends to improve service quality.
● Analyzed customer behavior and service patterns, adjusting strategies to enhance satisfaction and service efficiency.
● Collaborated with a diverse team to streamline service processes, demonstrating effective teamwork and problem-solving.
● Trained new staff, contributing to enhanced team performance and overall service efficiency.

● Supported the academic and personal development of students during after-school programs.
● Developed structured learning plans and activities, tailoring them to the needs of each student, and tracked their progress over time.
● Created a positive, inclusive learning environment where students were encouraged to build social, emotional, and academic skills.
● Communicated with teachers and parents to provide updates on student behavior and academic progress, ensuring all parties were aligned on student needs.
● Managed and maintained detailed records of student attendance, activities, and developmental milestones, ensuring data accuracy.

● Supervised and supported a group of students during after-school hours, ensuring their safety and well-being.
● Assisted students with homework, provided academic support, and monitored their progress, gathering data to assess development.
● Developed and implemented activities to promote learning, creativity, and social skills.
● Collaborated with teachers, parents, and staff to monitor student progress and refine educational strategies, demonstrating strong communication and team collaboration.
● Maintained detailed records on students' academic performance and personal growth.

● Provided personalized tuition in subjects such as Math and English, tailoring teaching methods to individual student needs.
● Assessed students' progress and collected data on their academic strengths and areas for improvement, adjusting lesson plans based on these insights.
● Designed and implemented lesson plans that promoted critical thinking and problem-solving, similar to research methodology.
● Maintained detailed records of student progress and assessments, ensuring accurate documentation and data-driven adjustments to teaching strategies.
● Communicated regularly with parents and school staff to report on student progress and discuss any concerns, demonstrating strong interpersonal and communication skills.

● Managed inbound and outbound calls, providing excellent customer service and troubleshooting a variety of issues related to products/services.
● Collected and recorded customer feedback, tracking patterns and trends to inform improvements in service delivery.
● Analyzed customer data and interactions to identify areas for improvement, contributing to ongoing service optimization.
● Documented and maintained accurate records of customer interactions, ensuring data integrity and compliance with company policies.
● Worked with a team to meet performance goals and resolve customer issues efficiently, demonstrating strong problem-solving and collaboration skills.
● Used communication and empathy skills to de-escalate difficult situations, improving customer satisfaction and retention.