Andrea Ang Xuan Yin
Summary
Dedicated customer service professional with verbal and written communication skills. Ready to apply problem solving skills to help colleagues resolve customer complaints and foster long-term customer relationship.
Having good listening skills with customers.
Confidently adjusts to changing situations and works well under pressure and patient.
Hardworking and passionate with strong organizational skills to persevere through challenges.
Overview
3
3
years of professional experience
Work History
Customer Services Officer
Shaw Theatres
01.2021 - Current
- Customer related functions - (i.e. Answering enquiries and attending to patron's request).
- Rotation of duties – Cashiering at Box Office, F&B preparation, Inventory check, Ushering, General housekeeping.
- Manage many customers
- Worked effectively in fast-paced environments.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
Intern
Wealth Ascendants Representing Manulife
10.2023 - 03.2024
- Managed social media accounts to boost company visibility, generating increased interest from potential prospects and recruitment.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Interacted with customers by phone, email, or in-person to provide information.
Education
No Degree - Finance
Institute of Technical Education
Ang Mo Kio02.2024
No Degree - Business Services
Institute of Technical Education
Ang Mo Kio01.2022
No Degree - -
CHIJ St' Joseph Convent
Sengkang10.2019
Skills
- Microsoft Office
- Customer Contact
- Staff Training
- Maintaining Clean Work Areas
- Cash Handling
- Efficient Service
Languages
Chinese (Mandarin)
Intermediate (B1)
English
Upper intermediate (B2)
Timeline
Intern
Wealth Ascendants Representing Manulife
10.2023 - 03.2024
Customer Services Officer
Shaw Theatres
01.2021 - Current
No Degree - Finance
Institute of Technical Education
No Degree - Business Services
Institute of Technical Education
No Degree - -
CHIJ St' Joseph Convent
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