Andre Wee
Singapore
Summary
Dynamic and driven graduate from Republic Polytechnic with a passion for the IT industry. Hands-on experience in C++ programming and troubleshooting gained from internships as a field engineer and at Decathlon Singapore. Solid foundation in technology. Thriving in the challenges of the IT industry as an IT Executive at Singapore Breast Surgery Centre. Actively seeking opportunities in healthcare clinics, hospitals, or educational institutions to utilize technical expertise in supporting critical IT operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Executive
Singapore Breast Surgery Center
01.2024 - Current
- Managed all IT assets, including desktops, laptops, IP phones, printers, servers, and network interfaces across multiple clinics
- Provided timely and efficient technical support, ensuring minimal downtime and optimal system performance
- Enhanced server maintenance by integrating automated Window updates, ensuring up-to-date security patches and features
- Improved system performance by collaborating with vendors to implement application fixes and enhancements
- Streamlined asset inventory management, enhancing backup operations and onboarding processes for new users
- Enhanced team productivity by implementing a structured documentation process, leading to improved knowledge sharing and faster onboarding of new users
IT support Level 2 technician
Decathlon Singapore
09.2022 - 01.2024
- Answering tickets on Zendesk, troubleshooting when necessary, and assisting other technicians in completing the tickets
- Manage all servers and monitor network downtime to ensure that no loss in Internet connection, and analyze metrics to ensure better network performance
- Conducted scheduled quarterly audits on all stores, checking and noting the status of all IT devices and equipment
- Diagnosed and resolved issues by conducting root cause analysis, streamlining remediation actions with a focus on swift resolution and long-term prevention
- Improve the reliability of the POS system's RFID and RFID checkout gates by ensuring their continued working condition
- Maintain IT inventory and ensure that the inventory is in stock, by acting as the main point of contact for IT inventory
- Taking care of MDM and MAM whenever there are new users or existing users looking to order devices or install applications, by facilitating the process of getting new devices, installing applications, and making sure the users are comfortable and familiar with their new devices
Associate Engineer
Kulicke & Soffa
09.2021 - 08.2022
- Meticulously assembled and tested intricate Mechatronics Assemblies in strict accordance with Standard Work Instructions and Test Procedures, consistently meeting high-quality standards
- Demonstrated exceptional troubleshooting and diagnostic skills by effectively utilizing Troubleshooting Guides to identify and resolve complex technical issues
- Spearheaded Continuous Improvement Initiatives, actively participating in Point Kaizen activities aimed at enhancing production quality and productivity
- Proven leadership capabilities showcased through the successful coordination and direction of small teams in executing initiatives and line activities as assigned by Supervisors
- Provided invaluable support for Agility Training across various Product Lines, delivering on Supervisor-assigned tasks with dedication and expertise
- Remained adaptable and receptive by willingly taking on any additional tasks and responsibilities as directed by the direct supervisor
IT Field Engineer
WEY Technology
09.2017 - 02.2018
- Spearheaded seamless resolution of intricate keyboard and computer connectivity challenges for a diverse clientele, consistently delivering exceptional customer satisfaction
- Demonstrated technical prowess by proactively updating firmware during monthly keyboard checkups, optimizing performance, and fortifying security
- Innovated user experiences by streamlining accessibility and pioneering solutions to enhance overall quality of life
- Leveraged advanced KVM solutions for control rooms, security facilities, and trading floors, tailoring keyboard configurations to meet the unique needs of individual users
- Served as a dedicated troubleshooter and supporter, swiftly addressing and resolving issues related to keyboards and electrical systems, ensuring uninterrupted operations
Test Automation Engineer
Pixel Automation
07.2014 - 09.2014
- Executed assembly and testing of mechatronics assemblies adhering to standard work instructions and test procedures
- Conducted efficient troubleshooting and diagnostic activities utilizing troubleshooting guides
- Fostered continuous improvement initiatives, particularly in production quality and productivity enhancements, through participation in Point Kaizen projects
- Assisted in providing agility training to all product lines as directed by the supervisor
- Proactively completed additional tasks assigned by the direct supervisor
Education
Diploma - Engineering
Republic Polytechnic
05-2018
Nitec - Mechatronics, Robotics, and Automation Engineering
Institute of Technical Education
12.2014
Skills
- Remote Desktop
- Project Management
- Hardware and Network Troubleshooting
- Technical Support
- Data Science
- System Administration
- IT Infrastructure Services
- Asset Management
Certification
- Engineering Systems and Management, Republic Polytechnic, 2018
- Mechatronics, Institute of Technical Education, 2012
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Data Science Bootcamp
- System Administration and IT Infrastructure Services
- Hardware and Network Troubleshooting
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Information Technology Executive
Singapore Breast Surgery Center
01.2024 - Current
IT support Level 2 technician
Decathlon Singapore
09.2022 - 01.2024
Associate Engineer
Kulicke & Soffa
09.2021 - 08.2022
IT Field Engineer
WEY Technology
09.2017 - 02.2018
Test Automation Engineer
Pixel Automation
07.2014 - 09.2014
Nitec - Mechatronics, Robotics, and Automation Engineering
Institute of Technical Education
Diploma - Engineering
Republic Polytechnic
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